TubeDepot.com Customer Service Ratings
Below are ratings given to us by past customers. These have not been hand picked, but pulled directly from our past Customer Reviews page. Only ratings that are directly associated with an order number will be listed.
TubeDepot is great. Great product, great service, fast/reasonable shipping.
Tube Depot is the most customer friendly company in the consumer and commercial electronics business
This is hands down the best source of vacuum tubes on the web. I've been buying here for years and will be buying for years more. Very helpful customer service should you need it.
As always, an excellent transaction. Rob is extremely helpful with any questions, and my order is always dispatched within a day, and arrives in Australia within the week. I've never had a faulty item sent to me, so I can buy from Tube Depot with confidence, plus the prices are so much cheaper than what we would pay here in Australia.
Great customer service and above all, personal service. I made a mistake to mark an item twice and I sent a message for them to correct my error and they did it on the spot! The site also provides with a lot of technical information tha is very usefull to us amateurs.
fast & nice!
Really good store to buy amp part !!! Quik shipping, great price !!! Would be nice to be able to buy tolex and grillcloth !!! I order a lot from tube depot and it's always a pleasure !!!
The TubeDepot.com website has a very competive pricing chart for most of their tubes;and i'd definately advise others to check them out first before ordering from other big named dealers. But i think their product descriptions on each tube and their purchasing options could be much improved for ease of online ordering. My over all first time exsperience in ordering with them was pretty good. I'd order from them again if the price is right.
excellent and outstanding would best describe this business
No complaints. Tubes were as advertised and it was a very smooth transaction.
I can only say that my experience with this business way excellent as I live in Australia I was very surprised how easy it was to purchase parts from America and have them on my door step within 4 days I will be using this company again and have no reservations to recommend to others
A[ways competitive prices, selection and great customer service. I've dealt with the largest and most popular purveyors of vacuum tubes on the Internet. Tube Depot is consistently the best.
Tube Depot consistently provides a very satisfying experience. I can buy with confidence. No order too small - and no attitude.
I always have a great shopping experience at Tube Depot! Very fast order turn around, top notch customer service and fast shipping! I always recommend them to my friends and online.
Got exactly what I wanted at a very reasonable price. Shipped quickly and received items exactly as stated on website.
I recommend this kit and the customer support was great.
I ordered, among other things, the Marshall-style push-on knobs that were sold only in 8-packs from other retaillers. The quality was very high, and they were a perfect fit and very nice looking. Did not need to consult customer service. Order was perfect - packed nicely, all parts labelled and individually bagged.
Excellent friendly customer service. I ordered the wrong item and was credited the day they received my return back. Just wished they sold everything I need!
Tube Depot always processes and ships my orders promptly. My tubes are always packed well and no shipping damage has ever occurred. I could not rate them on customer service because I've never had a reason to call them up, as my order always arrives quickly and accurately with no problems.
I have purchased tubes for a long time as I have many vintage amps and find that tubedepot has a good selection and good pricing. I have purchased from tubedepot before and will continue to do so on a regular basis.
Always fantastic to deal with!
I was very impressed with the product. The kit I ordered was everything that I expected. Great job TubeDepot. Thank you!
I did not have to contact the company for any issues. One of the four caps I ordered was dented, but, that's only aesthetics. It works just fine. My order arrived a day earlier than scheduled. Very prompt to ship product. My 1984 JCM 800 loves the Sprague Atoms! Thanks, TubeDepot!
item was as described. Was sent in a timely fashion and arrived fast. very happy with this company and will do moe business. thank you--gary guinn
great place to buy tubes will always shop with tubedepot. A
Great service--lightning fast shipment.
La verdad, es que la calidad es ˙nica y la entrega es exelente, lo mas destacado es la gran velocidad de envio. exelente tubedepot
Please help me to declare low value on next transaction.
Excellent product and service in every way. Above and beyond expectation. A straight up 5-Star merchant. Deserves repeat customers.
tube depot is a great place to shop and the customer service is top notch.they answer emails very quickly and always have had great advice and info for what i needed. now my no.1 go to for all my tube needs.. and so far the best shipping prices of any tube vendor!! saving on shipping allows me to buy more items...
Being a long time guitar player, I needed to secure sources for amplifier tubes that were knowledgeable, reliable, and who's prices were better that the high prices at local merchants. Although shopping locally would be my first choice, the fact of the matter is that my local stores can't purchase the quantities of tubes required to be able to sell at competitive prices. Over the years, I have found three tube dealers which I always return to. Tube Depot is one of those merchants. Tube Depot's products are of a consistently high quality, and their staff is knowledgeable and ethical. Their prices are also some of the best I could find, with reasonable shipping rates, also. If I were to offer a small criticism or suggestion, it would be that my order info/history doesn't seem to be accessible on their website. Since amp tubes are something that I purchase at relatively long intervals, it would be nice to go to their site and see the details of what I had ordered before. Other than that small inconvenience, I have been completely happy with Tube Depot and would recommend them to anyone looking for a quality and trustworthy source for vacuum tubes.
truly excellent, but please, no more made in china stuff. yeech!
tubedepto totally rules, but no more stuff from china, ok.
They had the product I needed, in stock at a competitive price, shipped it out right away and have NOT spammed me to death since my purchase. What more can I ask for?
Overall the products are good with a very good selection particularly where parts are concerned. However I would find a larger range of vintage radio tubes useful although I appreciate some types can be very hard to obtain these days. Generally speaking the srvice is excellent. Regards Ian
Only problem is that my promised "matching" tubes were within the matching limits, but to the extreme at a ten point difference. I will continue to buy ftom tubedepot but will be more careful in my matching requests.
A most outstanding assortment of electroniucs with very low shipping cost.
Every online retailer should be as professional as Tube Depot.
They are very knowledgeable and helpful on the phone. You will be confidant in your purchase choice.
all of the above. highly recommended.
I've gotten my order processed and shipped very quickly. I will continue to use TubeDepot.com in the future.
TubeDepot is a great place to buy tubes. Huge selection, well organized, and good prices. Also my order arrived lightning fast. I highly recommend doing business with TubeDepot!
Outstanding. Will order again, and again, and again. Rob H was a great help. Overall, a great experience and a great company to do business with. Highly recommended. -Haniel from the band MARKRADONN reverbnation.com/markradonn
Fast shipping, perfect package, good price, but unfortunately just one shipping option (too expensive). Would prefere UPS parcel (standard)
Ordered some JAN GE 5670s, and they came in quickly, they perform excellently and everything was packaged well.
This is the first time I purchased an item from TubeDepot.com and I am very pleased with the selection of tubes, price and delivery! This will be a one-stop-shop for my future needs. I would highly recommend TubeDepot.com.
Tubedepot has a great selection of quality products at a good price. I never have to worry if what i buy from them will be good or not. All of their products are top quality. Shipping is awesome. 3 days for $5, and free for orders over $100. And it's always really 3 days. When I have had issues, they have done a great job in resolving them.
Most products are reasonably priced. Shipping cost is excellent. Customer service is excellent. Orders are shipped quickly! I will continue to do business with Tube Depot and will definitely highly recommend them to friends. Thanks for your website. Gary
Incredibly fast service !.
Plain and simple...a great place to buy tubes!
Delivery was delayed because two items were out of stock, and the order eventually had to be sent without these items. Other than that, service was excellent.
Fast shipping and great quality merchandise. A pleasure to do business with.
Everything came right away, and my tubes were packed very well. High quality merchandise as per my expectations. I would definitely shop with TubeDepot again.
It's always a pleasure to do business with TubeDepot. I've done quite a few orders previously and they have all been first class. Firstly, Rob is very helpful with advice, and he promptly answers my email questions. They stock good quality items; a much better range than what we can get here in Australia, and a much better price too. They are reliable in that I've never had an order messed up, a bad item or faulty valve sent to me. They have won me as a customer for a long time yet.
Good guys, nice choice of stock and prices are acceptable. This is our first time with this supplier for our Amp repair business, so it's a trial. Hoping for better prices at wholesale without a big volume.
I ordered a couple of tubes and a shirt that came securly wrapped for shipment across the country and into Canada. I had them shipped by mail so it took a couple of weeks to get here as expected. A fine company to deal with. Doug
Great service. Thank you.
As usual, another great transaction from Tube Depot. Firstly, Rob is fantastic with advice, and replying to email questions. He is prompt, and provides great tips and solutions. It's great too, to be able to get valves & electronic components easily, and at a much much better price than what we can get here in Australia.
Thanks very much.
Always great and prompt service...
Just bought a reverb tank but it was shipped promptly and I got a notification right away. Haven't had to call customer service so I really can't comment on that. Pretty simple transaction but it went 100% smooth
I've used Tube Depot many times for parts. Their website is well laid out and easy to navigate. The prices are good, and the quality of the merchandise is excellent. Customer service is way above average, and they reward customer loyalty. Shipping is prompt and the items are alway well-packed. I will keep using Tube Depot as long as I have need for tube amp parts.
I contacted customer service for suggestions as to which tubes would help tame an excessively bright and noisy amplifier. Their recommendations cut the noise significantly, and the. treble is no longer so hard and exaggerated. Tubes are very expensive for the glorified light bulbs that they are, but TubeDepot is competitive with their pricing -- all the tubes I looked at were either the same price or cheaper than competitors' prices. Even more impressive was the shipping speed. My order was shipped from their warehouse within fifteen minutes, and arrived in New England from the southern US in two days. The website is nicely laid out, and their large selection is easy to navigate. I run my amp hot and completely open, so I burn through power tubes quickly. Given their quick service, I'll almost definitely grab all my future sets of tubes from TubeDepot.
Shipping was fast. I like the tube depot's wide selection and they have my favorite brand JJ Tesla . They even sent a cool Tube Depot Sticker so i can remember where I bought my tubes. Over all a grate place to shop for tube amp needs. Bob C,
Great online store.
Tube Depot is fantastic. They have great prices, they ship very quickly and great customer service. One of the plugs I ordered broke, and they replaced it for me for free. Excellent store.
Have bought tubes here twice. Good price, prompt delivery. Great experience, overall.
Tube Depot is a great company and I will continue to do business with them. They are easy to work with and honest. Thats something that is hard to find these days
Excellent, as always
I received the Tube as promised. I can't comment on the price as I was unable to compare other sources. All I know I found what I needed. There was no need to contact Customer Service and that is the way I like it! I repair Antique Radios as a hobby so I will probably use TubeDepot again.
Easy to order online,followed up with shipping and tracking info.
Fast and super easy... which is why I'll be ordering from them again!
I`ve bought a lot of tubes from this site and have never been disappointed. Their stock of both modern and NOS tubes is huge and so are their knowledge. This guys knows their business and will give you a helping hand if you are troubled, just send an e-mail and you will get a response. I`ve found real treasury tubes on this site as US-made TungSol 6550 and Telefunken 801S. Wow!!
I originally went to tube depot to get components for a scratch built tube amplifier. They were much more than I expected. Not only did they have everything I needed, they went beyond that and was very helpful technically. I recommend tubedepot.com for any of your tube electronic projects. Bill Cincinnati, OH
VERY EASY TO ANSWER MY QUESTIONS WHEN I CALLED- WEBPAGE IS VERY FRIENDLY TO PLACE AN ORDER. HONEST ANSWERS FROM THE BEGINING SHIPMENT WAS DELAYED DUE TO SOME TUBES NOT BEEN AVAILABLE- I AM SATISFIED
Alan, Bob & Jeff were very helpful
Everything arrived on time and in perfect condition, thanks to very effective packing of some delicate items.
Looked around quite a few sites for JJ tubes and TD is the place to buy your tubes. Very good site. Their FAQ about biasing is a must read !!!
Excellent service - dependable.
My order was received in no time at all, and was very well packed. The web site was well organized. I would definitely recommend TubeDepot to a friend. Jerry
High quality merchandise! Everything that I purchase from tubedepot.com is flawless with 0 issues. That is hard to find today in the NOS vacuum tube market. I pay a little more because I trust them. Thank you, Tubedepot.com!!! James Cotton Round Rock, TX
Tubedepot.com is always top-notch!
I love Tube Depot! It is the only place to buy amplifier tubes in my opinion. They are fast, accurate and they hand test and initial each preamp tube. Thank you, Tube Depot! Your service is fantastic and your prices are reasonable.
Competitive pricing. Good c/s responses Not fond of paying 5 buck to ship 5 bucks worth of merchandise. The packing was overkill for two 1 1/4 inch jacks. It even stated fragile glass. The box could probably hold 50 or this item with room to spare.
Called on phone about suggestions and they were very helpful. Order was packaged appropriately and Was shipped out the door that afternoon when I ordered. I will definately be purchasing from them again.
EXELENTE tienda la recomiendo saludos desde GUADALAJARA JAL. MEXICO
i wish there was another option for shipping like when i need a couple dollars worth of components and i end up payig more on the shipping
Great service, one week to get all the tubes. Thanks!!!!
I bought and had the tubes shipped overseas, could not have been happier with TubeDepot!
Excellent products, Good prices. Packaging is superb. They respond quickly to questions.
Always a good experience when buying products from Tube Depot. Great customer service and prompt shipping.
Good Clean Fun, when you want clean; otherwise = crank it up!
Best price from anyone out there. Shipping to Canada was incredebly low. Did not overcharge me shipping to Canada like most do when shipped from the US.
On time, well packed, exactly what I ordered. I will shop here again.
A great place to buy tubes and tube amp components!
This is an excellent merchant that provides levels of service not found elsewhere. I'm very happy with my purchase experience.
Great price, great store. The video tutorials are awesome! I will be buying kits and more parts in the future.
First class all the way!
I've done a few orders now, and TubeDepot continues the tradition of excellent service. Rob was very helpful (again) in answering my email queries, and the order went very smooth as usual. It's great to be able to get all the tube related stuff for my HiFi amps, (even relatively hard to find tubes). FedEx does a good job too. Only around 5 days from order, to receipt in Australia.
Great selection, great price, fast shipping, product was packed well, no damage. I could not be happier with the experience. Thank you very much.
TubeDepot always has the best stuff at great prices and fast shipping.
These guys are great, the world of supporting older equipment would be much scarier without them. Great choices at outstanding prices. Never had a glitch on an order from them.
For the vacuum tube consumer, musicians and/or hobbyists, Tube Depot is a great stop . I probably buy 60-70% of my tubes and small parts there.
I am very happy and will be using you again.
Highly recommended !!! Excellent ! A
Thank you for another great transaction.
Customer service employee was very knowledgeable and helpful. Tube Depot is highly recommended.
everything 5 as above plus ease of return of a couple of items ordered. highly recommended.
This was the first time I have ever bought tubes. I called them first to ask a few questions and the guy who answered gave me all the info that I needed plus extra info I didn't even know to ask about. That really helped make my decision. I buy a lot of stuff and I always ask a lot of questions to help me decide and I can't remember the last time I ever dealt with someone with as much knowledge as the guy who answered the phone. I didn't have to be put on hold. No operator or front desk person. Just true customer service. I went on their website, placed my order and received my tubes the next day. I called back with another question and the same guy answered the phone and all my questions. (THANKS DUDE) I wish every company that I dealt with gave this level of service. I will be doing all my tube buying from TUBEDEPOT from now on.
I have always wanted to hear a modern vacuum tube amplifier in todays world but prices kept me from doing this until I found an amp kit to put together myself that I could afford. Thanks to Tubedepot.com I purchased the Elekit tu-879s and assembled in about a week( 2-3 hours a night). The instruction manual was well written for dumbies like me & I learned how tube amps work in the process. I enjoyed this kit so much, I purchased the Elekit tu-870r which is a smaller version with less parts as well as less time needed to assemble. Both units worked the first time that I turned them on and that's a great feeling I'll never get over! The sound IS different than solid state amps, "more mellow" is how i could describe it. there isn't any adjustments for bass or treble because it's not needed. I don't think with a sound like this anyone would want to "colorise" good music anyway. I can say I like the TU-879s better because ofit's bigger output tubes and a higher wattage, however the tu-870r is a good sounding"starter" kit for those who are just getting into or re-discovering modern tube amps at reasonable cost. I hope I can assemble another one soon.
I had ordered a set of very old tubes, but did not receive them. Not for the lack of Tube depot not trying to find them. They worked very hard trying to find my tubes, there just not available. I how ever I did order there tube cube pro case and well they hit another home run. This case is very well built and can accommodate a number of different size items, just not tubes. I would say a very good place to shop! Thanks again, Andrew
Detail information fair price and easy to purchase.That is what we call good service.Thank you.
Unbeatable prices and best service. Thanks TubeDepot!
You can dial their number and speak to someone. The packages always arrive on time & their prices reasonable. TubeDepot gets five stars...
When one of the tubes on my order was backordered, TubeDepot sent me an email letting me know that their policy was to hold the entire order until all could be shipped at the same time. They gave me the option of splitting the order into two shipments, if I wished. That is very good and professional customer service. Their site is also very helpful with descriptions of the tubes, cross references, general vacuum tube information, etc. I'll be ordering from TubeDepot again.
They are very prompt and everything is packaged properly. I will continue to do business with them and highly recommend TubeDepot!
Great poeple to deal with. Tubedepot is easier to deal with than my local store.
I have been buying selective items from Tube Depot for a few years now. They are my first choice of places to look for analogues audio components (well, maybe second after eBay). Here is why I prefer Tube Depot to some of its competitors: (1) So far, I haven't bought anything that disappointed me. I'd classify my purchases as ranging from "good enough" to "better than expected". (2) Shipping by FedEx is a good choice as far as package handling safety, convenience of services and flexibility. Also, Tube Depot ships literally the next working day. I am pretty sure we have all heard of other companies who sit on your order for a week (and then some). (2) Payments by PayPal. I believe PayPal ensures good security of data handling, and provides a recourse for the Buyer if the item turns out to be "not as described". (3) Tube Depot has people available to give you advice about their products, which is convenient (4) The prices are not remarkably low, but neither are they too high, which is OK for hobby items -all other factors considered.
This seller was great to work with.
Excellent service an prices.
This is about my 5th order, and the quality of service is excellent. Tube Depot is a top online vendor. They provide great customer service. You couldn't ask for more.
Great company to do business with, They have an excellent WEB site, top quality components, accurate part counts, reasonable and fast shipping, What more can I say....
Tubedepot has a very complete range for tube amp building and maintenance supplies. They have answered questions I have had immediately and well. International shipping was always at a very convenient price and I always received my orders quickly.
Tube Depot has a great selection of both current production and NOS tubes, fair prices, and outstanding customer service. I've never received a DOA tube from them personally and shipping is always prompt. I can't recommend these folks enough.
A very smooth transaction once again. I have no hesitation in recommending Tube Depot. They have a great range of products, and their service is fantastic.
It would all 5 ratings but they seem to have stopped sending shipping and tracking info.
the overall service was excellent,took a couple of days extra to recieve my order.that was due to the fact that i live abrod.every thing els was perfect,cheers.
The Rating would have been all 5's but the last 3 times I've had an order sent they have not sent an order confirmation and tracking #, something they have always done in the 5 years or so that I've been buying from them.I miss not being able to keep track of my deliveries.
you are great!
I've never had a problem with an order from TubeDepot. Everything was received quickly and with no problems. Thanks!
I've bought from them a few times and have never had any problems. Prices are competitive, shipping is fast, website is very good.
Tube Depot know their business well and always aim to please! Pricing is great and the site is informative, well presented and easy to use. My only suggestion for improvement of the site would be to include a blank, multi-line table at the end of the shopping basket listing, allowing me to save time by pasting the part numbers directly from my bill of materials spread sheets and using one click of the mouse to order the whole BOM :) Excellent shipping options allow me to get my orders delivered abroad quickly, reliably and inexpensively. The staff are attentive and extremely efficient, whether responding to my queries or despatching my order at lightning speeds! So hats off to Tube Depot. When I'm looking for tube amp supplies, I don't shop anywhere else!
Everything went smoothly and the tubes were here in just a couple of days from the date of the order. Thank You.
I would like you all at Tube Depot to know how much I appreciate the amazing customer service that I've come to expect from you. I have experienced nothing less exceptional service, pricing, quality, and shipping speed from you all. Thank you for making that a priority in your business. I (and I'm sure your other customers as well) truly appreciate it, as do my customers. Thanks to you I am able to offer a consistently high turn around to my customers!
I can’t express my gratitude for your service! I placed an order on Sat/Sun and received it on Tuesday in Canada. There are a few tube sellers in Calgary but they do not have the higher quality product that you do. Excellent service the BEST experience I have had shopping on line.
-Chris C. | Calgary, Canada
Wow, I have probably read 50 tube articles an you have nailed exactly what I was looking for. This is exactly why I order from tubedepot. Thank you very much.
Buying from Tube Depot has always been a positive experience for me. For an online store, you really dont miss much for not having the walk-in contact. My questions have always been answered and their shipping is great, both in cost and efficacy/speed.
This was my first experience buying tubes and TubeDepot made it effortless and educational after speaking with one of the techs. Top marks for everything!
They (Brian) were very helpful in answering my questions prior to purchase and shipped my tubes fast and were packaged well.
There are a lot of tube sellers on the internet, but only a few which I could call really reputable tube dealers. There are just one of the relatively few places that make a market in a wide variety of tubes at all price points, give good advice, and who's tubes are always (to my findings) what they say they are. They are a dealer I can feel comfortable buying from with prices that are very often among the lowest of the major reputable dealers.
Always great service, wish we had a cheaper shipping to canada, although the current option does get the product to my front door in two days! I am up and running overnight great Job!
Extremely helpful and knowledgeable people at TubeDepot helped me choose the best tubes for my Fender Amp - thank you and you'll see future orders from me!
Quick ordering, great value, excellent delivery time!
No complaints here. Great company to do business with. FIVE STARS all around!
I was glad to find some place that has such a great selection. Thanks!
Good seller, prompt payment, valued customer, highly recommended.
Excellent customer service and guidance, plenty of option for web ordering. Will definitely come back
I am giving this transaction AAA all the way through. Although I don't agree on the price, I think it was fair as I don't like to pay for anything that I don't have to. I will do business with TubeDepot again.....
TubeDepot.com is amazing! Fast shipping and great site...buy from them!**
A email was sent 1st to get info on the item i wanted,a tube. I sent all the info about this item,i was sent the wrong tube,so there for i paid twice the shipping.NO VERY SATISFIED.
Awesome! Will definitely be shopping with again!
Good choice, good prices, easy to use. Very efficient communication for differents options.
Excellent experience which built trust (this was my first purchase).
They had every tube I needed for my Eico amps and preamp at a good price and shipment was very quick... I got them about two days before I anticipated. They also responded right away to an inquiry. Good company, I will definitely do business there in the future.
Fast Delivery, Items as described. Great Customer Service.
Its all good. Tubes arrived quickly, work great. Happy customer.
Excellent service. Highly recommended.
First order with Tube Depot. Very pleased with prompt shipment and prices. Would like to see you offer Sprague orange capacitors in 400 volt though. Thanks for a good experience.
Great selection, decent prices, reasonable shipping cost, VERY prompt shipping and a lot of information to help you choose what you need - what's not to like?
A friend recommended Tube Depot. I was blown away by the low prices and quick delivery. I'll be passsing this recommendation along to others.
The tubes that I ordered were packed the best I have seen. Shipping was also very fast. And the best part was, the replacement tubes sound rich and full. Thank you, ET
Excellent customer service and professional packaging. Highly Recommended.
They went out of their way to explain everything I needed to know about the parts for my vintage marshall amplifier and even helped me find in other stores the parts they did not carry. I strongly recommend anyone needing parts for their amplifiers to give this store a look.
I have ordered from Tube Depot several times and each experience has been perfect. Tubes are shipped quickly and packed well. I used their tech support prior to my last order for advice on selecting power tubes. The technician quickly pulled up a schematic on my Fender Super 60 and provided useful information that helped me select the right tubes. Their pricing is very competitive and their selection is great.
Not my first purchase from TubeDepot. With each one I have been completely satisfied, and appreciate the company's overall high stndards for customer service.
Very friendly customer service and the products were shipped the same day that I ordered. A Fantastic Company!
I love your site and store. However, it would be nice to buy just one 6V6, EL34, etc. Some people do have just small 5W class A amps that need tube replacements. All I see on your site are power tubes in matched pairs (unless they are the expensive ones). Also, a way of sorting the tubes (by price and/or by brand) may also help. Just some suggestions. Thanks, Ryan
Lots of information on site, large selection, decent prices, fast shipping, overall excellent customer service.
The order arrived in a timely manner and it was packaged well and complete
Excellent service, good pricing and shipping option.
I just purchased the caps from your site, and specified them to send them with my previous order. I appreciate the time you've taken to answer my questions. I've bought from you before (complete tube set for my mesa 400+ about two years ago) and must say I will be purchasing from you for all of my tube and electrical component needs. I will spread the word of your service and hope to get my parts soon.
I just want to thank you folks for serving my tube needs for the past few years. I always, and I mean always, get high quality tubes from you and your low noise testing is real and much appreciated.
You are the best of the online tube dealers and I just wanted to praise you for your commitment to quality service and products. I am always happy to recommend your company to others locally.
Again, a huge thank you!
Fast and reliable every time! Immediately e-mailed me when an item was out of stock. I called and they suggested a less expensive and better sounding alternative and they still got my entire order out that same day.
This company was very easy to order from and they had very fast shipping.
I can't say enough about their service --excellent! Whenever placing an order it is usually processed and shipped the same day, and then I receive my order a day or two later! I can't ask for more than that! Though their pricing is very good there are also other dealers just as competitive for similar tubes, but I opted ordering from Tube Depot knowing that my order would arrive in a few days. I have never yet had to interact with their customer service department so I cannot speak to that aspect of Tube Depot, but if it is anything like their shipping service then I would guess that it is equally as good. Overall I am extremely pleased with Tube Depot, and the next time I am in the market and need of tubes it will be from Tube Depot!
Third order from Tube Depot, great products, fast delivery will Buy from again. the amp I ordered is built and sounds so good . Its fantastic. Thanks guys. Vic
Fast delivery , wide selection of electronics , grade A products, and ease of use on the ordering forms. Thank You.
Some of the goods on the list, it is always out of stock. So, please check your stock and update. Thanks.
That was fast, really fast... You were saying 8-16 days, I think. I got it in only 7 days! Wow! Packaging was really well done except the fact bit it was a bit overkill.. The only thing I didn't like was the audio potentiometer... It's horrible.. Really.. I think it is a defect but is makes a lot of noise, I know it was a cheap one, still the difference between channels was really high, maybe 20-30%.. Therefore I removed it and I'll look for something else.. In the end it's not your fault, and your service was amazing, your website feels great (compared to other tube seller), and shipping was ridiculously fast ! Thanks a lot !
TubeDepot has always provided excellent products at a good price and prompt shipping.
Hi Tube Depot team, I am very satisfied how fast the items were delivered,and the way you handle the order. The package was properly done to ensure tubes are not damaged. The tubes were working perfectly. Cheers Rolly
Tube depot, Thank you for the opportunity to build my first tube amplifier, It arrived very quickly it was here in 3 days after ordering it, I ordered it on a Wed afternoon and it was here Sat.. Well I built it and even though it was my first attempt at soldering it came out very good and everything is great. It sounds so good. I have a 1960 H.H.Scott 222-b stereo tube amplifier and This sounds as good in every way and is powerful to use with the four different sets of speakers I have here, from a Sony 2 way with a 6 1/2 in woofer small book shelf set to my pioneer 3 way with 10 in woofers and my larger 3 way Infinity monitors with the 12in woofers also a set I 3 way with 12 W's 5 in mid's and 2 in tweeters I built and it sounds great on all of them. It has very good deep and warm lows nice mid range sounds and nice highs its rich and full and I am very happy with it, I built a base of Cherry wood and it looks fine I moved the fuse and speaker outputs and changed the ones sent to another type still banana but ones that would go into the 1 in thick Cherry wood to the back and the volume switch to the front right and lowered the inputs below the circuit board. It was easy to these changes and it looks great and sounds excellent. Thank you for putting together a great product, I'm going to purchase another one to make soon. Dogboy
I have purchased from TubeDepot several times now and their service and care in packaging has been great.
Excellent customer service! They even promptly reproduced an invoice for me after the tubes were delivered.
Could have been a little friendlier initially, though in the end they were very helpful and I got exactly what I wanted. Shipped free, and very quickly.
These guys are great! I ordered the wrong tube and they quickly fixed the order and offered an excellent substitute at a cheaper price. The tubes were well packed, arrived quickly and were in FAR BETTER condition than described. I will certainly use TubeDepot again, they are top-notch all around and a pleasure to do business with.
Service is very quick. Technical questions are answered professionally. I made an error on an order and a real human responded and fixed it. Great company.
Once again an excellent transaction. Firstly, Brian is always very helpful with my email queries, and the way TubeDepot package the tubes is extremely good to protect them in transit. My order of 7868EH arrived in around 5 days to Australia. I haven't tested them yet, but I highly recommend this vendor for their great customer service.
As always, perfect service and delivery from Tubdepot. I recommend to all.
Great site and resource (both technical and hardware) for amp builders. Thanks!
Always do not have in stock the Revolt T-shirt, and don't listen me about sell EH-Gold pin Tube
A great transaction! (But a bad purchase on my part. I went cheap and bought the wrong tube. Should have purchased the $26 Mullard. Great vendor. Great transaction. Bad decision on my part. You can spend too much but you can also spend too little. Would buy from them again in a heartbeat.
I enjoy doing business with Tube Depot and hope to visit them in person one of these days to look at some of their amplifier kits.
Every transaction I've had with Tube Depot has been smooth and painless. Their shipping is super-fast.
I only buy tubes from tube depot. very good value and easy to order. they also have some great rare finds. I've recommended them many times before.
Fantastic customer service. A small hiccup on the part of carrier was experienced in shipping and TubeDepot came to the rescue. This is a truly great online store!! They are people that you can trust and are committed to their customer's satisfaction.
Absolutely excellent. I made a mistake on my order so I called them the next morning and they very promptly corrected it, which I really appreciated, and about an hour later I got an email and tracking number from FedEx my order was already on it's way. Excellent service.
The shipping packing was excellent, shipping time very good, and ease of purchase was good. Customer service was also very good.
I've placed several orders with Tube Depot and have always been satisfied. The shipments left their warehouse within 24 hours of placing my order and arrived on time or early in some cases. Their prices are very good and their selection is even better. Tube Depot is the NewEgg.Com of tube amplifier supplies. I always check there first.
I want to think you for your quick and honest reply. No one else was that helpful. I wiil certainly turn my friends onto the Tube Depot as a company that will do all they can to help with thier tube needs. Thanks again, Mike
Tube Depot totally rocks! Great selection and products, fair pricing and rapid shipment.
Great website, product information was very helpful.
The way Tube Depot handled the whole transaction was nothing short of excellent. Right from the start, Brian answered my email questions within a day, and was very helpful with advice. This was the main reason I decided to order from them. Placing the order was very easy, and my delivery arrived promptly, (about 5 days to Australia) and was very well packed. I have no hesitation in recommending Tube Depot for their quality of service. Other places may be cheaper, but based on the level of service I got, I don't think I'll be buying tubes from anywhere else.
Always do not have in stock the Revolt T-shirt, and don't listen me about sell EH-Gold pin Tube
A great transaction! (But a bad purchase on my part. I went cheap and bought the wrong tube. Should have purchased the $26 Mullard. Great vendor. Great transaction. Bad decision on my part. You can spend too much but you can also spend too little. Would buy from them again in a heartbeat.
I enjoy doing business with Tube Depot and hope to visit them in person one of these days to look at some of their amplifier kits.
Every transaction I've had with Tube Depot has been smooth and painless. Their shipping is super-fast.
I only buy tubes from tube depot. very good value and easy to order. they also have some great rare finds. I've recommended themmany times before.
Fantastic customer service. A small hiccup on the part of carrier was experienced in shipping and TubeDepot came to the rescue. This is a truly great online store!! They are people that you can trust and are committed to their customer's satisfaction.
Absolutely excellent. I made a mistake on my order so I called them the next morning and they very promptly corrected it, which I really appreciated, and about an hour later I got an email and tracking number from FedEx my order was already on it's way. Excellent service.
The shipping packing was excellent, shipping time very good, and ease of purchase was good. Customer service was also very good.
Very happy with the tubes I purchased, They sound great in my old fender amplifier. The service from "Tube Depot" was excellent! Did add their site to my favorites. Jim
Seamless checkout of purchased items. Just what I need to restore my monarch SA-40 stereo amp. I needed some can Caps and ordered it. I'm placing another now to add another can cap in the amp. It's in working progress.
Good range of products fairly priced. I would have preferred a standard USPS postage option as the expensive "express" option was slow; I am used to small packages arriving from the USA to Australia in 6-8 days, the "express" took 15 days... I would rather have saved the $18. Less than stellar delivery time has more to do with USPS than Tube Depot.
Hello, I received your tubes. They arrived safety and work fine. Thanks, Hai
Good pricing. Fast order processing and shipping. Thanks!
Excellent, Very fast shipping. Very recommended
Not Tube Depots fault but FEDEX taking a day longer to deliver than it used to.
Top notch vendor. I will be a repeat customer and recommend TubeDepot.com to everyone I know...
I'm a busy guy with no time to mess around. Tube Depot had the tubes I needed at a great price, a fast, efficient way to purchase them, technical info about them, and wham-bam delivery. It's a no-brainer where I'll go for tubes next time.
It was a very simple order but it went quickly and delivery was very prompt.
Excellent, this will be my go to place for tubes from now on.
It is not Tube Depots fault but FedEx has been taking one more day for delivery than it used to.
I've made three orders with TubeDepot and it was a 100% perfect experience all three times. Excellent service, prices and customer support. Recommended.
Tube Depot is a very professional outfit. They are fast, prompt in answering questions. Very complete selection of tubes and parts. I will buy again from TubeDepot.com. Thank You, Keating Simons
Extremely satisfied. Shipping was quick and affordable and tubes were shipped very securely. Transaction was also very simple, and there was no need to contact the vendor personally, I just placed my order and I received it the following week. The tubes were the best price on the web. This is how internet shopping should be.
I was very pleased on how easy it was to order my parts. I also phoned a week later to find out when my order would be delivered and they were very helpful in letting me know when I would receive my order. I will be ordering more supplies in the future
The shipment arrived sooner than expected and in great condition.
Thanks guys. Yours is one of the best sites on the net for amp and guitar parts. Well organized, easy to place an order and great prices. Greetings from Mexico.
Excellent as always...Man, Thank You!!
Service was perfect, the parts arrived in excellent packaging, all separated by neat individual packaging and descriptive label. First class. I contacted them about when they would ship my order they replied "we've shipped it the very next day". I recommend this merchant to every tube amp professional.
Good quality parts. Shipping took a day or two longer than it _could_ have, but still good buying experience overall.
You should sell tolex and grill cloth.
Fast delivery! Easy to navigate the checkout webpage.
Ordered a new set of Power Tubes for my guitar amp. FedEx Delivered to the wrong address. Not Tube Depot's fault. I retrieved the package and discovered that one tube had a loose base....it happens sometimes. Tube Depot customer service was very quick to send a replacement. I highly recommend them, and will be purchasing more tubes from them, in the future. Thanks!!!
Excellent seller. Great prices.
Good prices, fast delivery! Thanks
I'm always hesitant to do business with online businesses the first time...previous reviews by customers convinced me to take a chance and I was pleasantly surprised. Delivery was a day early, and the item I bought was all it was promised to be. They are on my "go-to list" of merchants now.
There are a lot of sites with good information, pricing, and inventory of tubes, but I went with TubeDepot. Their site also has a lot of good information, including reviews, technical information and even instructional videos. It was very easy to shop there as well because the site has multiple search methods / ways to find a particular tube or kind of tube. I made a small order of two pre-amp tubes. Prices and selection are both very good; I looked around and didn't find anybody substantially cheaper when shipping cost was included. Shipping was fast, and the tubes arrived very well packaged. I also got good email conformation from TubeDepot. All in all a fine experience and I would definitely buy from them again.
Thanks for another great transaction.
great - as always-------thanks-------------
Great descriptions, solid value, and extremly fast shipping. Outstanding all the way!
I dont have option to purchase one unit of the 300B vaccum tube only matched pair, and too for others matched pairs vaccum tubes. But de services in general is very good. congratulations. You need have more options of the others components, like transformers and capacitors.
well, FedEx messed up my order(ice storm related), and these guys made it right by taking care of dealing with the FedEx claim process for me, as well as shipping the replacement item quickly. I was really put off by not getting my order, but these guys made it right. In my opinion they did everything right, and went the extra mile. I will definitely do business with them again. They are not only the best place to get guitar amp components, but they also care about getting it right, and take a personal interest in doing so with a sense of pride. thanks again guys.
I like TubeDepot very much. I am building tube guitar amps and I can order small amounts of resistors, caps and other items without paying a lot extra. I do shop around and a few items I buy elsewhere because they cost less and this makes a difference if I am buying 30 or 40 units of an item that is priced the same per unit no mater how many you buy. Customer service is excellent. My last order was 1 cap short. I called, the cap was shipped the same day and I had it before I started building. The website is excellent and has a lot of useful information. Their Champ Amp kit assembly instructions were very helpful when I built mine from scratch. TubeDepot.com is my number 1 choice for about 90% of the electronic parts I need.
Another great purchase!
Absolutely satisfactory. Thank you.
This is the best site for some one who you can trust. Fast responce and quick shipping is by far the best of the Best i have ever used. Very hard act to follow.Keep up the great work. Tony V
My second Tube Depot order and like the first One I could not ask for better services or products.To say I am pleased is an understatement
Great purchase, no suprises!
Quick service. EMS is a great option for non-USA customers
I love tubedepot! It's one of the best stores online. I'll be buying from them again and again!
This is my fourth time ordering from Tube Depot and their service has always been excellent. They always send confirmation of the order and also when it is shipped. The order could not be shipped any faster.
i was really happy with my purchase. all products came as described. only one thing. the shipping could of been a little faster but overall a great company and i will continue to do business with them!
Items competitively priced with condition exactly as described. Professionally packaged and promptly shipped. Highly recommended! I paid more taxes for this issue. The rest was OK Regards
Tube Depot: Probably the best tube parts site around! Have a wide variety of guitar, and a growing assortment HiFi parts, DIY Kits, even tube audio books. I've been ordering from them for quite some time now. I've had absolutely no problems, they are fast, reliable, have good prices, always get a quality tube, good quality components, as well as a wide selection of brands. I would personally recommend this site to anyone looking for replacement tubes, repair or modification parts, even DIY builders like my self.
Delivery of post . No zip code on post TubeDepot.cod customer service overall exellent.
Everything is excellent. Thank you very much.
I have ordered with tube depot several times. The order has always arrived very quickly, well packaged, and just as described. I especially like the $4.95 fedex express saver shipping option. I ship a lot of packages my self so I know this is a large customer savings at an expense to the company.
TubeDepot.com has a great selection of both new production and NOS, competitive prices and knowledgeable customer services. They ship super fast (same day in most cases) and I received my order within 2 days of purchase! Everything was well packed and arrived ready to rock. Great experience around!
Great prices and service, highly recomended!
this is my first purchase and I'll decide what I think after a few purchases!!
Great service, tubes work and sound great!! thank you, Jose Reyes
Out of stock items not listed as out of stock. I was not told until AFTER I placed the order.
I've purchased from Tube Depot many times, and I've always been very happy with every transaction. The pack the tubes very carefully and they ship orders fast. If you're in the market for tubes and related accessories, you can't go wrong with these guys.
I've had nothing but excellent experiences with TubeDepot.com. Orders arrive extremely quickly... Even though things can happen during shipping or after some burn-in, I never received a defective tube from TubeDepot. Their matching and screening process seems to be a cut above. Thanks TubeDepot.com!!!
I didn't have to contact customer service, so neutral rating. The product came properly wrapped and protected to prevent damage. I am pleased with the results.
I was happy about how easily I found my item on their website, how easy it was to pay, and how quickly my item arrived. What I was not happy with was the fact that I was not able to see how much the shipping was going to be before I paid. TubeDepot was the store that had a good price and had my specialized item in stock. If I had not been so pressed for time and the item wasn't so specialized, I would not have bought from this store simply because I could not see the shipping cost before I paid. As it is, I will only buy from TubeDepot again if I am forced to do so. The shipping cost, when I did find out how much it was after entering my credit card information, was very reasonable. TubeDepot, please be upfront about your shipping costs!
It's always been a pleasant experience working with tubedepot.com. A good selection of items for home hobbyists and/or musicians. Prices on most items among the lowest I've found on the internet and shipping is very reasonable as well. The few times I've had a special request from tube matching to an in-flight order modification, tubedepot.com has always been helpful, pleasant to work with and prompt. Orders have always arrived promptly.
Top shop. Excellent choice, great prices and ligthning fast shipping.
Excellent selection and options. Fast to ship order and no Brown truck running over your shipment! The place to deal with.
repeat customer, TD is awesome.
Tubes are great, i was a bit sceptical from buying them from overseas as they are very fragile. Got them on the monday (order was placed on the thursday)put them in the amp and there all 100%, matched very well. Im glad ive found someware i can trust to purchase tubes from. since everyware in australia is wayyy over priced. Soo thank you again for a very smooth transaction..Youll be hearing from me again :D
Danke für die schnelle und gut verpackte Lieferung !
I adore this store and all its products! Its staff is both nice and knowledgeable and are pasionate in their work. I buy almost all my supplies here! Keep it up guys! Donato Dual Stage Amplification
My order was one tube short. I contacted the Tube Depot and they promptly shipped me a replacement. Every thing met expectations. I will order from them again.
Very impressed with the fast service and delivery. will keep on shopping here Thanks Again Salvatore Zanti email@example.com
Great to deal with as always.
I have been order tubes twice from TubeDopet. No worries, especially their shipping is great. Above ratings are real not nonsense. I like the 12AV7 Dumont NOS by the way, that is great on VOX OD pedal which normally works with 12AU7. 12AX7 Tung Sol is great also, now my Marshall AVT came round. Keep going TubeDepot!
I wish I would have found TubeDepot sooner! Excellent prices and great customer service. Much better than other "tube" retailers that I've dealt with. Thanks TubeDepot.com!!
EXCELLENT as always--------------and VERY helpful--------as always--------thanks again-----------
very well packed for the distance travelled cheaper than places here in the UK sme parts NOT AVAIBLE OVER HERE AS TRYED BEFORE USEING SEARCH ENGINE (HOW DID WE SERVIVE BEFORE THE INTERNET!!)
Great place to purchase tubes!
Great products and selection, and excellent customer service for a fair price.
The tubes I ordered were delivered promptly; but did not meet my specifications. I received an RMA from tech support and returned the first shipment. The replacements arrived in less than a week.
I am happy with TubeDepot.com they try hard. Overall they are Excellent. Sum times items do not perform as good as clammed.even though it is well made' But most off the time it is excellent. Unfortunate it is a chance you take' What I like and someone else likes can be so different. But if it is poorly made junk I will tell you. So far I have not come across it with this company as yet. They seem try hard.
Very reliable and serious tube shop offering a large variety of tubes. Not always the lowest prices but offering good products. Helpful and customer-friendly people who's comments and opinions (when available on the site) can be trusted. Also very good service provided for the customers.
Excellent customer service and fantastic prices. Item arrived well packed and well before I anticipated. Thanks!
Great prices, late shipment due to backorder of 1 item (T-shirt). Never gave me the chance to cancell that item. The shipment was sent without it anyways!
Excellent prices, and great variety of top of the line parts. Very happy customer.
TubeDepot was also responsive to my e-mail acknowledging receipt of the tubes unbroken and to my surprise in their orginal boxes. Very nice.
I ordered a specific product. It was what I expected and functioned very well. The variety of products is good.
I purchased tubes for an older guitar amplifier. The order arrived in excellent condition a day ahead of schedule. I had a problem with the fit of two JJ/Tesla 6v6 tubes and contacted customer service. TubeDepot's technical representative responded immediately with helpful suggestions, then sent a followup email the next day. Although there are many choices on the Internet, I will continue to do business with this company because the selection is excellent and the people are great!
Excellent superfast service !...
Great prices on product and shipping
Good product. Fast shipping. I will purchase from them again.
Great experience with this seller. Very consistent and reliable.
Exceptional vacuum tube dealer. They have great prices and fast shipping. They will remain my number one choice when it's time to get new tubes. This rating was for a quad of Gold Lion KT88s. I have also bought a pair of 6H30π's in the past.
Can't believe how quickly the tubes arrived with me... I've recommended you to many people already!
Tubedepot is my favorite tube store!
great site, they always ship next day, and i have dealt with them a fair number of times as a result. i find most of what i need for my amp projects here as it is a much easier site for musicians to navigate than say mouser which you need a E.E. degree to understand.:)
This was my second purchase from tubedepot.com and my order arrived promptly both times, everything was well packed and labeled for easy identification. I havent had to use they're customer service yet which is good... so lets call it a 5. I would definitely shop here again.
All 5's isn't enough for my excellent experience. Prices and shipping unusually good. Arrived before I thought possible. Well-packed. Highly recommended. I'll be back!
The shop has a large selection of items. Delivery is quick and not too expensive. The stuff is really friendly and helpful. I really recommend shopping here!
Everything was great, The prices were the best, The shipping was very quick & recieving everything within a few days in perfect condition. The tubes worked out awesome and I will be using tube depot again.
It was a pleasure to deal with this vendor. They were also very quick to respond to a question I had. I have used them in the past with no issues and will continue to use them.
I most recently purchased a small stock of NOS 12B4A tubes (various manufacturers). The correct order was shipped and received quickly in fine condition. I'm very happy with the particular manufacturer's tubes that I received (and the price I paid for them) as well. This is a repeat order for me, and it went as smoothly, quickly and with as happy an ending as the others. I find TubeDepot to be a great place to buy tubes online.
Tubedepot.com has a well designed web-site that provides the information about each tube that I've never been able to obtain from the local music stores or the national chain store. The stores can't even keep a regular stock of common tube sizes, let alone know what the coding on the tube numbers mean. Ordering was easy and the tubes were carefully packaged and delivered in a timely manner. Thanks.
Excellent service and great prices
The tubes that were sent were outstanding. The tubes were matched perfectly. They are allowed a bias variance of 5mv, they came in at .7. The sound quality is excellent. The pins were perfectly straight; installation was a breeze.They were well packed. Many thanks.
Excellent selection. Very easy to shop. Very easy to pay. Excellent communications. Highly recommended.
I bought JJ valves (4 ecc83, 4 el84 matched) for a Laney LC30, I never used JJ before. Site is well designed, purchase is easy. I opted for usps express mail. The package arrived in two weeks, not bad for an international order. One can write a note in the purchase order with specific info about the amp, like bias point which is critical. I forgot to fill it, anyway I did not know the working point of my amp.
Great fast service! Always there to help when you need it! Besides tubes, it is always the first place I check for my electronics and miscellaneous amp needs. Keep up the great work!
Remember when some of us used to go down to the neighborhood electronics hobby store?, and in there was someone who knew just about everything that there was to know about Electronics. He was helpful, courteous and very very knowledgeable. Well this is a similar place, except online and in the twenty first century. I would advise everyone who has a hi fi tube amplifier or guitar tube amplifier to seriously consider the Tube Depot. Especially when there are so many "rebranded" fakes out there today. My experience with three orders so far is that you cannot go wrong. And when you get your order open the box and close your eyes...you might just smell some of the solder from that long ago hobby store that you so liked! James.
Great price, great service!
Need to tell the current stock level. Need to improve the web pages to select item. No way to tell the back order status. The web sites has a lot of information (that is good), but no search function. After I visited each link, then I found these information I was looking for.
Tremendous. Will definitely use again...exceptional choice of products and service.
This was my second or third order with the Tube Depot. Always super fast shipping and great service. Highly recommend!
Very prompt shipping; I generally recieve the shipping notification the same day as I make the order. Thanks!
The absolute best site for tubes I've found easily, and by far! Keep up the dynamite work Guys!
TubeDepot is one-stop shopping for tube amplifier builders and re-builders. They have a wide selection of hard to find parts and the pricing is excellent. Web site ordering is easy to use. Most of all the order is out the door immediately and with FedEx super saver the order arrives cross country in only days (in my town FedEx also delivers on Saturday). TubeDepot confirms your order then sends a tracking notice. Fastest, most satisfying internet ordering I've ever done.
Hi Brian , Very fast service , the last command is arriving in 6 day from Memphis to Paris ( France ) very right see you to more for a next command Have a nice day alain from France
Really fast shipping and a great selection of some rare tubes. The site also has some great technical information. A real pleasure to shop here. Only criticism that I have is that the search didn't work all that great, but everything else was so well organized that I didn't have a problem finding what I needed.
Awesome new website! Everything is super easy to find - with a great selection too. Couldn't have asked for a better transaction. I'll be doing all my tube shopping at tubedepot.com from now on.
It was a pleasure dealing with this company.
Have placed several orders and truly appreciate the ease of ordering, great shipping options and competitive prices! I recommend you often.
Very low price, I need a Cliff 504 Jack to fix my Excel EXL10 amp. Price was low, shipping was reasonable, and it arrived quickly.
Great product fast shipping. Would do buisness again.
Everything was perfect. 5 :)
Nothing to complain about. Everything was perfect with the entire experience (ordering, shipping/receiving, & the product).
Well the only thing I can say about TubeDepot is They Rock!!!!!!! There customer service was unmatched. I did have a misfortune, When I received my order I did have a tube broken. I contacted customer support and a couple days later the replacement tube was in my hand. Paul
This was my first purchase from this merchant. The products received were perfect. I order a matched pair of EL34 tubes and they matched 99.99% which is usually hard to that close to spec. Will buy from this merchant again.
Absolutely Fantastic! Even the lowest price on NOS JAN 12at7s, and i bargin shop. =D Completely satisfied in every way, all the time.
Excellent. Very helpful staff, highly recommended, great customer service.
Plentiful selection of in stock tubes. Arrived in 3 biz days!! Great delivery time.
Great Prices and Fast Shipping, Highly Recommend the TubeDepot.
Very fast service considering it was a holiday. Thanks
I was very impressed with Tube Depot. I will buy your tubes again when the need arises and will tell others. I have as many as 500 brand new TV receiving tubes. All sizes and types for TVs. All are brand new and in the boxes. If Tube Depot is interested in buying them you can contact me at XTVSERVICE@SBCGLOBAL.NET or call 586-264-7275
Good price, quick delivery but, they sent me something different than what I ordered because they did not have what I ordered on stock at the moment so they sent me a different brand without contacting me to ask me if it would be okay. And not only did they send a different brand but something that was not the same. Had no use for the product they sent!!!!!!!!!!!!
Excellent as usual!
I've used TubeDepot for a couple of personal projects. Excellent in every category and when one tube died early they quickly replaced it and made sure it matched the quad. and express shipped it free.
Shipping was done promptly and properly. Everything was received within 3 days using standard shipping. Packaging is beyone immaculate. By far one of the best places to purchase parts from. Thanks for your service.
That was the first time I ordered from Tube Depot and I am very happy of the service/delivery/products. Great merchant !
The site is very easy to use. The information about the products is clear and does help choosing what to buy. The shipping was very fast - only 05 days for international shipping (USA to Brazil). Some of the emails I sent to the support center were answered relatively fast and gave me the information I needed, but one of them took 5 days to get an answer an one of the emails wasn´t answered at all.
Parcel delivered to wrong address Address could be larger print
Everything about this transaction went smoothly. The tubes came quickly and work perfectly. I am very satisfied.
This was my first purchase with the TubeDepot.com. I will be a repeat customer. Thanks.
I've become a loyal customer of TubeDepot owing to their good prices, accurate order filling and rapid shipping. They are the best.
The items I received were exactly as ordered and I got them quickly. Thanks!!
Great customer service, I called up and asked for a kit of tubes for something they did not have listed in the store, the tech guy gave me loads of info and choices based on different budgets, both with pro and cons. He also gave me advice regarding another issue I had with one of my amplifiers. Excellent store I will be buying my tubes there from now on.
Great doing business with TD - fast delivery, orders always include EXACTLY what I asked for. Only thing I would add to make it perfect is email notification when you guys ship the order!
Received exactly as ordered! Once again, the products are as advertised and the service is excellent! Thanks!!
Excellent, good options, prices and service, you can be shure we will buy again with the tube depot. Please let me know about promotions, discounts and this stuff.
great prices. excellent choices of items. quick shipping. Very organized packing. What more could you ask for. I have ordered from them three times so far and every time was perfect.
I ordered these parts while on vacation and they were waiting for me at home. The product descriptions were accurate and the prices were reasonable. I will use this company more in the future because they did not take advantage of me through inflated shipping charges and the service was so prompt. Thanks!
Good Vendor, never any problems.
The tubes were shipped fast and so far work great. I did not deal with customer service unless the communications regarding the purchase itself are counted. I based that rating on those.
Probably one of the best online merchants you could hope to deal with ! absolutely one of the best, outstanding service.
Excelent product, and fast delivery for Brazil!! Thanks
Outstanding vendor. Sold me one tube matched to three others that came from them so I could replace a bad tube on an Amplifier I sold. I was able to make my customer happy thanks to Tube Depot. Five Stars! *****
My band, The Commanders, needed the tubes for a show on saturday...we ordered thursday and they were at my house on friday! Thanks to tubedepot we were able to rock out without having to resort to using our back-up amps. I can't believe they were able to ship the stuff and get it here so quickly, but they literally helped save the show. ROCK AND ROLL !!!
Great on line store !! always a great experience with tube depot, will shop in the future again, if tube are needed !! fast shipping, low shipping costs..great service..
My tubes arrived super-fast and they sound terrific. Thanks Tube Depot!!!
First Class Service I Always Buy From Them Because They are the Best. And have given me the best service in 30 years of buying Tubes , A first Class Outfit
I've been using TubeDepot since 2004, and all other on line tube vendors pale in comparison. The price is ALWAYS the lowest, customer service is top drawer and the quality of the merchandise is second to none. I've had a couple of times where I came across some defective tubes, but I always got a replacement within a few days. Thank you TubeDepot!
Very fast delivery!
All thing arrived home pretty well packaged and in just a little time. Thanks.
Failed to implement a previously negociated quantity discount
Excellent selection of tubes at good prices, and my order was filled accurately and delivered fast.
Dealing with TubeDepot has always been a pleasant experience. I have been buying tubes from them for years. They have great prices, are very knowledgeable and even answer the phone! Very fast and inexpensive shipping too.
This the 4th time I buy from tubedepot and I must say I am VERY VERY SATISFIED. The site is very user friendly, the prices are very OK, and the delivery is very fast (from USA to Athens-Greece in less than a week). Most of all though the tubes I ordered were of top notch quality and did wonders on my MRE 120 OCTAVE monoblocks.
Best price and very fast shipping!
I had un unsatisfying experience buying a several speakers from the tubedepot recently. I spent time checking the price and shipping charges at serveral vendors in order to select and order two speakers. After determining that the tubedepot had the speakers I wanted and their shipping charges were slightly lower than the competition, I placed my order with overnight delivery. During the checkout process I agreed to a price and shipping option at a stated price. At that point I did not happen to see a note on the screen about shipping surcharges. After the ordering process I received an email indicating my order had been accepted, but that if I did not receive tracking in formation, I should call customer service. I did so and was informed that they wanted another nine dollars for shipping. By then it was too late to ship that day. Under protest I agreed to pay the additional charge because of my schedule. I have to admit that there was a notation about shipping surcharges, but I missed it. It is my opinion that their shopping cart should have known enough to add the surcharge so that the order could be processed smoothly instead of me having to notice that the order had not shipped and have to follow up with customer service. Because of this non-smooth order processing, my items arrived late and for more money than I had expected. During the process of comparing the prices and shipping, the surcharge hadn't been obvious. I have used a lot of shopping carts that know about weight and shipping rates. I think their order processing is broken. I think it is sneaky to add shipping surcharges because it makes it hard to comparison shop. I will never do business with them again. The sarcastic email I received from the support department didn't smooth over my feelings at all. There is nothing they have to sell that I need badly enough to deal with their attitude.
great store, prompt delivery,nice to see pictures of what you are ordering. it would be nice to be able to order tubes with better matching options however. it seems that you can only choose 1 out of several options. what if i want to choose several? i also would like to see more in depth descriptions as there is so much to choose from. thanks keep up the good work....
Arrived on time and as ordered, so overall excellent
They are always helpful and have a wide assortment. The tubes I picked with their help are right on the money for what they described. I am not sure how I like these tubes, but that has nothing to do with them. Their recommendation was correct. I will be back to them for more tubes for other equipment.
Excellent customer service and great communication. Tube Depot offers excellent products and Brian is very easy to work with and delivers the goods! Cheers, G. Ishizaki San Jose, CA
My four Gold Lion KT88 tubes arrived well packaged, with no problems and one day earlier than expected! I had heard of some problems where the lettering came off on some of these when they were tested and matched but mine were perfect. And they are absolutely stable, something that was not true with my cryo'ed WingCs. Oh, and they sound excellent, too!
I bought 10 matched EH KT88. As always the delivery was safe and speedy. I waited a while to listen how the KT88 before I fill the evaluation form. To tell you the truth I am amazed by the results except the superb sonics from top to bottom the bias of the tubes is super stable. Overall I am a very satisfied customer.
Simply excellent company. I bought what I wanted in very good price and item arrived at my door immediatetly in perfect condition. What else could a customer want?
TubeDepot.com performed extremely well, unfortunately, FedEx did not, as is TYPICAL of FedEx in this area. This merchant should offer UPS as an option -- they are far superior in this area. High-volume merchants should remind FedEx that the low-volume customer is THE vital part of the supply chain, and that their business will be damaged by poor delivery practises!
Very prompt service, accurate delivery, nicely packaged. I really don't know anything about customer service so I gave them the benefit of a doubt. It's just what you want in a business. Good products. Decent price. Good service. Fabulous overall.
I couldn't believe it actually. Of the three companies I ordered from to build this amp this one was the best. Although they were the furthest away I got the shipping info the next day and the package two days after that. The price was the best I found. they were fantastic on communication, price, and efficiency. I will definitely buy from them again.
Best tube site on the net!!! I will definitely order here again!!!
Excellent Customer Service. The package got lost in shipping, which was a problem because I needed them to ship out an amp with those tubes, but the TubeDepot staff (Joel was his name?) actually overnighted another order at no charge. It was a life saver. We never found out what happened to the tubes that FedEx claimed were "delivered on site"; I hope they find out where they went. I fired up the new order of tubes once they arrived and they sounded great. Thanks for the great service and handling the situation so well. I'm a lifelong customer, and will tell all of my studio/touring buddies in Nashville also.
Tubes were estoundingly well matched at customers specified voltage. Compliments.
Repeat customer, great people to deal with, always a pleasant transaction.
This was the best experience of buying amplifier tubes that i have ever had. i will be doing business with tubedepot from now on. best prices around. PERIOD!
I've been using TubeDepot for over 4 years without a problem. They always have the best prices for tubes and shipping is ridiculously cheap! I never use any one else.
Everything went well with the purchase. I was happy.
Before I ordered tubes, I sent an email to TubeDepot.com about which tubes to buy to best fit my style of music (metal) and tonal taste. I got a response a few weeks later from Christian at TubeDepot.com explaining which tubes he recomended to install, which happened to be one of the ones I had been looking at prior to the email. So I made my choice, choosing the tubes he suggested and placed my order on Thursday at 9:00am and reiceved my order at 5:00pm Friday via FedEx. The tubes where well packaged, exactly what I ordered, and in perfect condition. I installed my new tubes right then! Warmed'em up and turned'em up. WOW! Was all I could say. My amp's tone was incredible! Those tubes gave my amp a "wake up" call. To sum this up, I am VERY pleased with every aspect of this merchant. If your looking for tubes of any kind, check these guys out. They'll fix you up! O yeah, Thanks Christian, I have my new soul!!!
Very pleased to do business with this company, was surprised to see tubes from Dumont in the mix. Excellent shipping rate!
It was very easy to find what I needed, and I had my tubes in 3 days! Great site!
They've got the stuff, good prices, fast delivery, thank you!
Very easy to deal with. Got exactly what I was looking for. I never had any hassles, and shipping was super fast.
I have to say, the 3 or so dealings I have had with tubedepot have been stellar! I am amazed at how fast they get the package out and keep me up to date with email confirmation. Packaging is great, and my fragile items have arrived without issue. I even keep the box for parts storage as it nice and sturdy. This last transaction was far better than the others. If I was able to, I would have checked off 10, but your silly scale maxes out at 5. I was working on my latest project, restoring a 1960's amp and was replacing over 50 small capacitors. Just getting the shopping list correct was a chore with all the different values and such. But as usual I was able to easily put together my order on the tubedepot.com site. I got my email confirmation on my phone and went over the project one more time to make sure I was good to go. As luck would have it I had missed one part from the order. By now it was late in the evening and the order was due to ship in the morning. I sent a quick e-mail noting my mistake and told them to add the part and bill me for the additional $.75. Next morning I got an email informing me they threw in the part for free as the additional pay-pal charge made it even more. Wow! I got the parts in 2 days and the project done on time. And again, they stepped up and made a great effort to make the customer happy, and I am. Great job, great transaction. JHuber
This is my second purchase from TubeDepot.com, it went as just smoothly as the first. I couldn't be happier. Moreover, the tubes from the first purchase (over six months ago) have all lasted without issue. I will continue to use their services.
Very nice people to deal with.and they have been VERY helpful on several orders Ear Candy has made.I will continue to do business with them for a long time.
Excellent communication. good prices and fast shipping. Nice people. I will definately deal with again.
The Jensen P12R re-issue speaker was $10 cheaper than other on-line sources checked. The only thing I did not care for was this silly sounding shipping sur charge. Item arrived very promptly, in good condition. The shipping carton was clear of signs heavy abuse, most likely thanks to FedEx's usual good handling.
EXCELLENT customer service!!! Very helpful and great communication! Shipped and delivered very quickly! Will definitely order from you again! Thank you!!
Very knowlegeable, very helpful, great customer service!
Had an issue with one tube, customer service took care of it right away. Top notch!
very pleased with all aspects of purchase, customer service was exceptional.
Used to buy tubes from TheTubeStore (Ontario, CA), simply an excellent e-business, but very pleased to discover TubeDepot.com ... only about 70 miles from home, but time matters ... so an e-purchase is the method I needed and TubeDepot.com had the several tubes I wanted, the e-questions were answered quickly, the order was placed with great ease and the tubes were delivered within two days. Couldn't have been easier or better. Will do repeat business when/if possible, though I wouldn't be disappointed to see my audio tubes last for several years :-)
Top...One of the stores to go to for tubes..Super fast shipping too.Will come back again for more tubes.Packing of tubes should have been better. But still Tubes are working great..Thnxs
Tube depot consistently has good prices and fast shipping. This is my second purchase from this merchant, and I will not hesitate to shop here again, and recommend to friends and family. Five stars!
Very Pleased with Tube Depot will do more business wth them also will recomend to friends
Great service, great products, fast delivery.
excellent prices and selection of products. speakers arrived quickly and in perfect condition, will shop again.
The best price and service on the net!
Let me see. A mathematical exam. From Usa to Spain (Europe) in 5 days. Plus! Great items. Plus! Very good price. Plus! Easy way to buy. The result is...Tubedepot. Thanks from Spain!!! I´m yet enjoying the tubes :-) and of course will buy again!!!!
I am very happy with the service that was accorded to me. The ability of tubedepot to communicate to me and to source the required tubes isvery much appriciated.
Amazingly fast delivery.
Tube Depot dot com always impress me with their pricing, ease of website use, shipping, and simply fantastic customer service. No hassles, fast delivery, and they treat a customer right. I will continue to buy from them! Too bad the numbers only go to 5, Tube Depot dot com deserve a 10.
First, a funny story... I had ordered 2 boxes of small screws from TubeDepot.com and when they arrived, my wife got the package. The outside of the parcel was labeled with a prominent Fragile - GLASS! sticker and on the inside was the sound of screws rattling around. (But, my wife didnt know that!) She saw the GLASS! sticker and heard something inside so, as she was bringing it to me, she said You have a package. Im pretty sure its BROKEN, and I DIDNT DO IT. I took the package, and with the best disappointed/serious voice I could muster, I asked How do you KNOW you didnt break it? As I looked down, pretending to be on the verge of tears, she did not answer, but walked away saying only sorry. A few hours later, she timidly asked if I was going to return the contents of the package. I said, Why would I do that? Theres nothing wrong with these screws as a shook the little boxes at her! Anyway, I got a good laugh out of it and it was worth the slap on the back of my head. Simply stated, TubeDepot.com had the items I needed that no one else had. On their site, the Images & Description were outstanding! And the Price was so low, I thought it had to be a misprint. The Shipping? Well, I already told you about that. Overall, I Rate TubeDepot.com as a 10 out of 10.
I wish there were some more reasonably priced shipping alternatives for overseas customers. EMS is fine but for some ( less urgent) orders I would rather pay less and wait a bit longer. Other than that I am very pleased with Tubedepot and would not hesitate to shop there again.
Fast shipping, arrived in good condition, well packed. Recommended.
This is a repeat purchase for me from TubeDepot of some NOS 5751 tubes. The correct order arrived quickly, well packed in excellent condition. From browsing their website to enjoying what Ive received, TubeDepot handles every facet of being an online tube vendor superbly. Buy with confidence!
Very satisfied with the product,not needing to buy huge quantities and speedy delivery of product. Peter
fast delivery, great service and very good pricing what more can I say
Ive been buying from TubeDepot for 4 years and never had a problem. The best online vacuum tube store on the internet!
I would like to have had more, and I mean cheaper, shipping options. Apart from that, I am a satisfied custokmer. Thank you.
Excellent to deal with, great service with efficiency, products are as stated, highly recommended.
The item was as advertised, arrived faster than I expected, and was packed really, really well. I will recommend Tubedepot.com to my friends and family without hesitation, and will shop there again when I need another tube. Great! Five Stars! *****
Extremely efficient processing, very fast shipment, well packed. Tubes were in good condition. Thanks from repeat customer.
I purchased a few tubes listed on TubeDepots website. I was very quickly notified that one of the tubes was sold out, notified of similar available items, and the order was completed in short order. This kind of intelligent, responsive customer service is noteworthy and praiseworthy. This is my second purchase with TubeDepot. The first purchase was a great online purchasing experience as well. Solid products, nicely priced and delivered hassle-free. Highly recommended.
Excellent communication and a pleasure to deal with. Some of the best prices on their products that can be found anywhere.
Customer service is without equal. They helped me make accurate decisions and were extremely friendly. Honestly, that is not something that you would expect from the East Coast. I will check them FIRST for any tubes that I need. Thanks guys! rlj
2nd purchase from them. At $3.95 fast and economical shipping with FedEx Express Saver! Nice that they have the Pay Pal option too. Makes paying quick and easy.
Very good service and high quality products.
My order was processed quickly and shipping was fast. Great transaction. Ive made a couple purchases from this merchant and will definately make more.
Great products for competitive prices. I ordered all new tubes for my Ampeg SVT Classic. My tubes came faster than I expected and they are perfect. My only complaint is that every time I tried to call TubeDepot.com I only got voice mail. I would like to be able to talk to someone. I will absolutely order from TubeDepot.com again and recommend them to friends.
Received my order quickly and am totally satisfied with the product. Wouldnt hesitate to purchase from this merchant again. My only minor beef is that their order status page was never updated. I was given an order number via email which, supposedly, would allow me to check on the status of my order (had it been shipped, or not?). Even after I had received my order there was no indication that the order had been shipped! I found that to be a bit of a head scratcher. This, I will admit, is a very minor beef.
Very nice; fast shipping; good packaging, great prices. What more can you ask for?
placed my first order and when I realized I forgot to ask for matched and balanced I placed an email, I thought it may be too late considering when I heard back they had already processed my order. But, they reacted quickly held up the order and replaced my original order with a matched and balanced set and the order still made the shipping dead line. Great WORK! Yes, the tubes sound warm, with crisp highs and tight bass. Thanks
product was here in two days and just what I expected. I would recommend tube depot to anybody.
TubeDepots prices are excellent, and so is their service. I highly recommend these guys.
I ordered 2 sets of EL34 tubes and they arrived in time and the packaging was great!
It was really smooth. I found exactly what I wanted at very competitive prices. Their fast shipping and handling time was exceptional also.
Fast shipping, easy website. Thanks
Very good company from start to finish. Very informative website with great product line. Easy ordering & very fast shipping.
TubeDepot is an upright company. Very professional and competitive prices. Quick shipments - well packed. I will deal with them over and over...
It was a pleasure to deal with TubeDepot. They were prompt, precise and professional. I am a satisfied customer and will be a returning customer. Darrell.
I found exactly what I was looking for, very easily, and at the best price! I am definitely going to be buying more from them!
This was a most painless transaction. Delivery was prompt and the items were as I had hoped. No complaints here.
fastest responce on the planet
This was service with a smile. Easy to buy, super quick delivery. Will use your service again, and again. With every best wish, Peter Ryan
I placed the order Sunday evening and had my amps making music again on Tuesday afternoon. It couldnt have been better.
theres really only one shipping option but at least its dead cheap shipping and the tubes gets here fast everytime. huge selection of tubes and tube grades all at great prices. You can also choose to have the tubes custom picked for gain, balancing or microphonics for a low charge.
Best price, excellent service.
These guys are great. I had some questions and they not only amswered the phone, but fixed my problem. I got my stuff in 2 days for less than 4 bucks. Ive ordered tubes, caps and lots of other stuff from several different people in the past, but TubeDepot is the best. Ill order from them again without hesitation. Brennan, The Bluff City
Very good quality products and very quick delivery! Will buy again in the future. Keep up the good job!
hi! in according to my enjoyment with your work which i have already expressed to you in a direct mail, im sending now the rating form to yahoo.com which is also graded 5 in all positions all the best! kirill
Did not need customer service but Ill bet it was excellent too.
Reasonable price, fast delivery, no problems
Excellent merchant! I will continue to do business with them. Ive ordered twice and each time the order was shipped promptly and safely with tracking options. Purchasing was very easy as well!
Good job guys!
Second time Ive bought tubes from them. I like their site because its easy to purchase, informative with their tube reviews and their testing options. I especially like the FedEx Super Saver shipping option. Its inexpensive, quick and trackable.
Never had to deal with customer service so I could not accurately rank that portion of this survey. The only improvement I could think of is to have the option of purchasing one tube. The only tube amplifier I have right now only uses one EL84. TheTubeStore.com offers users the option of purchasing single power tubes. That is the only improvement I could offer.
An excellent company to do business with; quality, and everything necessary, all in stock. A very impressive company, and if it were not for such companies existing on the internet, us amature tube radio enthusiists would never be able to find the components we needed to continue our hobbie. Thank You, Jeff
The standard set will be hard for others to follow
VERY NICE PEOPLE TO DO BUSINESS WITH.
This is what mail-order should be! Thanks for the painless order. Ill be back.
Flawless transaction. Ordered my stuff, next day I received a tracking #, got my tubes! Packaged well, Quality is A-1
This was my first order with Tubedepot and Im quite satisfied. I will certainly do more business with them.
Many thanks to TUBE DEPOT for the products, the courtesy and the quickness of the delivery: highly -recommended seller! Luca Trevisan
Tube Depot is an Excellent resource! Thanks.
They have the best prices, speedy delivery, and when I have a technical question, I can get someone on the phone to answer it. I have no plans to ever buy tubes from anyone else.
Keep up the great work! :)
Great service as usual. Thanks
I had several e-mail threads with one of their customer service reps, Christian Magee. He helped me pick out some great quality tubes for my amp, and it improved my sound significantly for the better! Through his patience and help, he won my business. Product arrived well packaged and worked perfectly.
My #1 goto online store for all of my amp building needs. Orders are processed lighting fast and shipped to me within 2 days. Great products at great prices. Ed Guilford Cape-Amps
AWESOME service. Tubes arrived in 4days, half way around the world to Taiwan. Customer service was detailed and friendly. The quality of the tubes were needless to say, AWESOME. You know Ill be ordering my tubes from TubeDepot.com from now on.
The price on a couple of tubes I ordered was somewhat higher than other sellers, but maybe thats why they still had those types. Their turnaround/delivery time is excellent. Without doubt they will be at the top of my list the next time Im looking for tubes.
I had placed my original order which had gotten lost by fedex. I called tube depot and within the same day they had gotten another order ready and sent it out the following day. I got my tubes a few days later. I couldnt ask for a better and faster response.
Great. Everything went ok.
Great boxes and very fast shipping, We look forward to buying from again!
Great selection of hard to find items at a great price. Personalized service, fast shipping.
prices are great but, they dont have this customer service experince. I can tell you that I receive the merchandise in about 2 weeks by Priority Mail, when I pay for 2 days UPS shipment. Overall, The Price Its GREAT!
i got my tube very fast and it was package very well unlike some other companies i have ordered from. This is the only site i am ordering tubes from. Thanks!!
Super fine!!! FAST DELIVERY...product as described. Great place to buy from
Prompt delivery, good service, the articles were careful packed. I was very satisfied and recommend this merchant.
tube depot was awesome! they had better prices than thetubestore.com which i was originally looking at. i saved close to $30 just by shopping with tube depot instead! great prices and fast shipping! buy here!!!
Excellent products at an excellent price. Who could ask for anything more?
great store, fast shipping and precise too. Thanks
Tube Depot rocks! I will buy from them from now on....Overall best prices, fast delivery (I mean FAST). Ive placed 3 orders and no bad tubes, no problems! Keep up the good work guys!
Good products. Good support.
Good service an excellent company to deal with.
TubeDepot is awesome. Best Tube Store ever.
My order arrived so quickly I was astonished. Thanks!
As ever, keen prices, fast delivery and great service!
Excellent communication and fast service. A backorder for one tube was filled quickly. This was my first purchase from Tube Depot, and I was very pleased with them.
Have dealt with them before Get right on the order Ship it fast Well Packaged
Hi folks -
This is a simple letter of thanks for a job very well done. Firstly, kudos on the super fast shipping, it was an important thing to me. Secondly, but most important, the product knowledge, accurate descriptions, and matching options are unrivaled in my experience. This is an electronic art form, that is to say, the "personality" of these type of parts are the deciding factor in which to use, and you exemplary skills in the field serve people like me very well. I needed matched pairs of tubes for some 1949 Ampex 300 preamps that originally sported Telefunken's from that era. Not only did you have the orginaal Telefunken's (although out of my price range, but amazing just the same) - but your description of the plate structure and sound characteristics of alternate tubes has made me one happy studio owner. The Ei Elite Gold 12AX7's are unbelievable in comparison. If I didn't know better, I would sear these were Tele's in those preamps - and the low microphonic/noise floor matching service was well worth the minuscule amount you charge for that service. Again, thank you for your help, quick shipment, and general expertise on a subject so few are expert in. I will certainly be recommending you to all in my area - best to all on that end.
Great service,great prices
With the exception of FedEx leaving the box sans signature on my porch, everything was great.
Tubes arrived promptly, without any problems. Customer Service was not needed because everything happened as advertized. Price was competitive, but I remember when I was buying tubes 40 years ago.... I am incapable of saying that the present prices are good.....
Found Tubedepot.com by accident. Looking for tubes for an old Ampeg amp and a guy on the Ampeg forum directed someone else there for tubes. I checked out the site and they had all the tubes I needed (9 in all) in stock and prices were very competetive with other places I had checked but didnt have the whole order in stock. Selected regular shipping and the order showed up in 3 days. Installed the tubes and amp fired right up so no complaints and will order from them again.
This was my first online purchase and I was very pleased to find how easy it was. TubeDepot had the lowest price on the tubes I needed, and I had them in only two days. I was also very happy to find they offered tracking information, sending me a link to trace it right away. Thanks TubeDepot!
Ive used the TubeDepot on several occasions, and have always found their prices, quality, and service to be at least competitive, if not exemplary. I have been especially pleased with their prompt shipment and delivery. The only reason I gave them a 3 (neither good nor bad) for Customer Service is because Ive never had to deal with them (customer service). I buy tubes from a number of different sources, but the TubeDepot is becoming my vendor of choice. Stacy Franks Houston, TX.
Shipping is very fast, goods are packed well. The packinglist and part count were correct. Im very pleased with my order from TubeDepot. I will order from them again without any hesitation.
My amp has never sounded better! Great tubes at a great price. Thanks!
Great products! well packaged! The 10 to 14 days shipping estimation is at best hopeful. It took over a month to recieve the tubes I ordered. Wasnt impressed.Get the express delivery if you intend on buying from the tube depot or you might be waiting a good long while. I really think they should put on their website that it is only an estimation and it could take a lot longer. The woman that received my call was a bit defensive with me when I called to talk with the manager Christian,thats why I gave them a RATING OF 2 in customer service Tracy Sullivan firstname.lastname@example.org Round Table Records
I found TubeDepot on line. They had the tubes I needed. Placing the order was simple. My order arrived early and was accurate. What more could one ask for?
great tubes...great service!
Excellent packing, speed and traceable shipping. Non-express USPS for territory outside USA/CANADA should be added.
this site is very fair with there prices and offer a great variety of selections. i would recomend this site to all my friends with the need for these products thank you very much great service .your new loyal customer john ritter
Placed my order on Wednesday afternoon and received the merchandise in perfect order on Friday. Great selection and prices. I have found my new first source for tubes.
straight forward service.
Lightning speed delivery; paid for item on Wed. afternoon and received Friday! I requested that the item go out that day for a deadline/gig looming, and it obviously did - outstanding customer service. Solid product at a good price. Thank you! Sean LT K. RadioStar SF www.RadioStarSF.com
I am a very satisfied customer, and highly recommend this merchant.
Im satisfied with my purchase and the way the transaction was handled. Id have to deal with TubeDepot several times before Id be willing to rate them Excellent. jrlanders
Thanks for taking extra time to explain things to me. I will use you for SURE in the future!
My third purchase and as always easy ordering, good service and quick shipping. Highest recommendation.
Hello, The Tube Depot site was very helpful to me. The prices were very competitive and shipping was quite fast, packing was also very good & professional. I am satisfied. Mike
Excellent service. I ordered two tubes Monday afternoon, and received them on Wednesday.
Excelent all , service , price , quality , fast.Highly recommented .Hello from Greece
Great experience....love the speakers! The MODS sound fantastic in my VOX BUCKINGHAM. Thanks! The SOUL GAMBLERS
No complainings, absolute professional. Recomended, Rudis Engineering Paulo Leite
excellent merchant. this is not my first nor the last purchase from the tube depot.
Highly enjoyable. Will definitely make them one of my first stops for tubes!! Thanks.
Huge catalog with tubes hard to find, very fast and safe delivery, I suggest this store for each HAM Radio Amateur.
I had a tracking # within 30 minutes of placing my order. Amazing service!!
Item received correctly, fast shipping, great to deal with..
The best tube supplier I found on net.
This was my first purchase from the Tube Depot folks and Im pleased. They were efficient with my transaction and prompt with shipping and delivery. I look forward to doing business with them again.
This is my second experience with Tube Depot and I am again satisfied and the shipping was fast! Ill be a customer as long as they keep offering such good prices.
The tubes arrived fast and packed with great care. i will not buy anywhere else.
Very quick service, exactly what I ordered. Thanks
Great doing business with. Very prompt. Easy to use website.
Very Very Very Best! Thak you very much Christian Best Regards Pasquale Terzi
As always, beyond exceptional!
These people are A1, the price was great and the shipping was very fast. There was no need for customer service because everything went very smooth. I will in the future buy all of my tubes from them. They are much cheaper than locally. Thanks a Million!!!!
One of my best internet purchases, responded to a question same day and shipped immediately. Great product and friendly service. A++++.
Recieved items super fast, thank you tube depot!!
Everything worked great on the web site and the merchandise came before the estimated arrival time. Im quite satisfied. Matthew Concie
WILL USE AGAIN.
Ill Be Back....
I hope to have to be more cheap Shipping Options~ Have (Economy (Surface) Parcel Post ;Airmail Parcel Post ; Air Cargo ...etc...)Will be better~
These are the best folks in the Vacuum Tube business! Excellent selection, superb service, excellent prices, and super-fast shipping. None better!
Very easy, fast delivery, good price. If you were scared to the purchase online no longer there are excuses
Great experience with TubeDepot. I had ordered 4 Sovtec power tubes and I received them within a few days intact. Intitially when I had ordered late at night, and the next morning I had received an email stating that my tubes were not in stock. I was reassured that they would be in by the end of the week. Well 3 days later, I had received another email telling me my order had been shipped. I was very happy that they were honest with me and let me know that my tubes were not in stock, and gave me a realistic timeframe. Honesty scores big points in my book. Ill definately be ordering from TubeDepot again.
absolutely the best net purchase experience to date. customer service,.. superb. it may have been 2 minutes after the order when i recieved the confirmation. I ordered before the weekend and recieved it exactly 3 days later as posted. product arrived well wrapped and in perfect condition. very nice!!!
Always a pleasure... thank you
Overall, an excellent experience shopping at TubeDepot. As an electronics engineer, building and restoring vintage radio & Hi-Fi amplifiers is my hobby. Having damaged a valve (sorry, tube!) of an obsure type, I thought it would take a long time to find one. A quick search revealed several resellers that could supply but TubeDepot had the stock and a excellent special price! Purchased six and several other difficult to obtain valves, manufacturers vary greatly & TubeDepot staff let me choose from an e-mailed list! Delivery to the UK expensive but well worth the cost against the product prices! Only three working days to arrive at my address in the UK. Great! I will be ordering again soon... ...
in my opinion these guys are among the very best. if you love tube amps and want great nos tubes or contemporary versions they have them and are very competitively priced. you cant go wrong. thanks brian w.
Tube Depot is an excellent source for a hard-to-find item such as vacuum tubes. I found the descriptions and recommendations very helpful. I cannot know everything about tubes as I am a player, so I appreciate a business that will give, what appears to be, unbiased information. The product performs up to expectations. Delivery was lightning-fast and VERY well-packed. What else can we want out here in Consumer-Land? Jim Easterling
the rca tube manual was an excellent high quality reprint.nicely done thanks
transparent homepage, super fast shipping (even to europe!), excellent items.
Delivered fast and efficent, Thank You; Carl
Overall, this was a fantastic company to deal with. Email questions were replied to quickly. Shipping was surprisingly affordable and quick. I will be buying from them again.
A pleasure to do business with. Great selection. price and service.
Great communication and customer service! The best!!
Always satisfied w/Tube Depot. Will purchase from them in the future.
Great online store. Always great service and fast shipping. My place to go for small electronics and tubes. Mike
You will not find an easier way to shop for and purchase tubes anywhere else. There selection alone is worth your time. From budget friendly entry-levels to the high end European models, they have what you need. Shipping was fast and hassle free. You cant go wrong.
Fantastic service offered by TubeDepot, I have already ordered more supplies from them and will most definately choose them above any other supplier of tube related gear that I need. Thanx TubeDepot.
great service as before, well done tube depot and federal express for getting the goods here so fast. greg simons.
Great will definitely shop with again. Super fast shipping, no problems at all. Highly recommend.
clicked on what I wanted, tons of shipping options to choose from, the tubes came in on the date they were suppossed to. no problems
No problems. Good products. Easy to navigate site.
This is where Im buying my tubes from now on. Thanks guys.
Excellent service and I really appreciate their fair shipping terms - Im so tired of getting ripped off by other vendors who add on exorbitant shipping and handling fees. I will definitely buy from TubeDepot.com again!
Very good people to deal with,knowledgeable.
This merchant deals in products that we do not all use every day, and some of the products can be rare or difficult to find. Email updates are superb, and service after the sale, including communication is outstanding. Everyone should do business like Chris!
Great selection, fast shipping, Ill be back!
Very helpful in product selection. Will return for future business. Chritian was very helpful.
The most comprehensive site I have found to date - I will buy here until I die!
Didnt have any reason to deal with customer service.
Good price and service as well as wide selection
Did exactly as promised and delivered sooner than expected
Great products and fast shipping. Thanks again!
A very fast response retailer. It had what I wanted which others did not have. I would always shop with them. Keep up the good work.
Not a Hitch
This is my second and return visit to Tube Depot, and the reason I have come back is because the first time I received everything from an Online Retailer that I would expect - excellent customer service in reply to my questions, best price I could find, cheapest and quickest shipping, goods well packed, well designed and easy to navigate website. What more could you want???!!!
The only one thing I would like to see is a Ratings Table combined with a Professional/expert review for the different types of tube, for example, all brands of 12ax7 - including things like tonality, gainy-ness, best/most common uses/amps for each brand, reliability, microphonics, etc... I really think it would help individual customers make more informed decisions about this most vital, and misunderstood part of the amplifier tone chain!!! And possibly cut down on annoying questions from tone-concerned customers like myself... : )
Considering the relatively disposable nature of a tube in a tube amp, it means that customers like myself, who play professionally, and own several tube amps working regularly, will be also changing tubes fairly regularly - and I think a way of ranking each brand of tube against the other, would greatly reduce the trial and error nature of buying a set of tubes. In my early trial and error days, I have experienced the disappointment of buying a set of really expensive NOS tubes, and then finding out they were not really right for a guitar amp. Very frustrating!
Anyway, thanks again for your excellent service, I hope you consider my suggestions, for something along those lines will guarantee a return customer out of me for my guitar playing life!!!
allways the best choice for Tubes and more !
I ordered a set of tubes from their Rare NOS../Recent additions -list. It took three weeks to find one missing item but otherwise everything worked out fine. Overseas delivery to Europe took four days door-to-door and tubes arrived in perfect condition.
the scores for delivery was due to fedex, everything else was great.
Good overall, would buy from again. Shipping options/shipping cost could be better.
received the order in a timely fashion, with immediate info. on order tracking, order arrived correct, well packaged and safe.... JOB WELL DONE...
Excelent services, no comments to add. If I need to buy again, I will buy at the same place. Thanks
Tube Depot has a good and usable web site, offers lots of tube brands and indicates the actual bias of the tubes they sell (most do not do this), which makes them a great place from which to buy tubes. Also, when there was a problem with the shipper, they offered to assist and stayed in touch with me through the actual delivery (the delivery problem had nothing to do with Tube Depot.) Thanks, -Markg
As usual, very wonderful on-line experience- quick.
Superb communication, selection, service, and speed of shipping. Very Highly Recommended!
They are the least expensive on the web, with fast shipping, and an excellent product. Im very pleased!
The fastest turnaround that ive ever had. 3 days between processing can shipping to my door from the midwest to california. tubes came well packaged, the 6L6s came as a set of 4 matched tubes. i was very pleased, and so is my old carvin stack.
I was very happy with my purchase, I received it in a timely manner.Tube sounds good in my new mic. Shelton Wheat
An excellent company overall. Had one item backordered that held up an urgent order, without notification, but I am still very pleased as a customer.
I think the vendor should change their delivery prices policy. I paid a few dollars for a handful of parts and had to pay more than 20 dollars for their shipment to Poland.
Fast delivery - EXCELLENT service!!!
Good honest people to deal with
got the goods in two days from the states, very good service. well done tubedepot, will use this company again.
Item shipped quicker than expected, very pleased!
I didnt have to deal with customer service so, I really cant honestly rate it so I put it in the middle. They ship out very fast and I liked that shipping was so inexpensive.
The EL34s sound awesome! Its like I have a new amp. The tube arrived within 3 days. Great price and fast shippment with their 3 day fedex. The place where I had them put in and biased quoted me over the phone $90 for a matched quad. I got them through these guys for almost have the cost with shipping included, then the guy who put them in asked me how much I paid and I told him just under $52, He raised his eyebrows and turned around and said he would of only charged me $48. Whats 4 bucks when he would have charged me $90 origially. The tubes sound great. I have a marshall 100watt JMP 79 modified through 4 12s Its so much louder now and I dont need to use a distortion pedal for the sound I want. the ruby tubes I had before were good, I just had them in there for over 5 years, So they were starting to fade. These electro harmonics are killer! They Looked Identical to the Rubys. Their probably the same company, anyway their great bang for the buck. Satisfied customer. thanks
Fast, easy and convenient. Had no problems whatsoever and was completely satisfied with the tubes I chose, based on the information they provide on their web site.
Great selection of articles, great service, good prices.
Great tube vender highley recomended...
I was very pleased with the timely manner that the transaction took place, and the product is just what I was looking for. I checked a lot of other different places, and no one had what I was looking for until I finally tried TUBEDEPOT. My only drawback was with the instructions that I left for the shippers. They did not follow the instructions, and that made me wait an extra two days for the product. Other than that, I was very pleased. I would gladly try TUBEDEPOT again for any of my electronic needs.......in fact, youll be my first choice.
Carl Sumler email@example.com
Excellent prices, fast shipping although I wish they would use USPS priority so I dont have to be home to sign for it. They are very accurate and always have what I need in stock. Ill use these guys over the local way overpeiced (for old caps none the less) amp repair shops any day! They are my new source for amp parts!!
The quickest service and delivery Ive experienced to date.
Great service. Would buy from again in a flash.
The company quickly rectified the problem that the Mullard tubes I ordered were wrongly shipped to Egypt instead of Australia by FedEx. The tubes finally arrived Australia were in an excellent condition. I highly recommend TubeDepot for anybody who wishes to purchase vintage tubes from outside US.
I am pleased with the prompt service and responsibility of this seller. I will purchase additional tubes from them with the confidence I only give to my best resources.
Excellent selection and prices, very fast shipping, knowledgeable and responsive customer service. Highly recommended.
Very good buying experience. Will use TubeDepot.com in the future.
The items were well packed and very fast in arrival.
thank you, i will buy from you again!
Found what I needed quickly. Ordering & payment was easy. Delivery was first rate. Quicker than I expected. Well packed. Good place to do business.
A++ Higly recommended.
Great order...Fast and correct. Great Price. I will buy again!
A very good store, will use again.
I will do business with them again
Everything as described, nice transaction, will do it again. :-)
they were helpful and listened to what i needed and suggested the appropriate solution. thanx.
All worked out very well and Im very content with it !
Christian is very helpful.
I have always gotten superior service from TubeDepot.com. Order is always correct and on-time.
Excellent in all respects!
Package was shipped on-time without any damages. Good customer service when I had some questions after the purchase.
All good except it took a while longer than I was used to, probably because of the London bombings, plus it took a while for the tracking info to be entered. No problems otherwise, good customer support.
fast,honest,great website,the true pros in diy hi-fi
Again. Fast delivery of what was ordered. Thanks. Did not use customer service.
It was easy to find what IO wanted, or der it, and the price was the best I found. The prodcut was shipped immediately and atrrived ina few days. A+++
I have ordered twice from them. They are always right on it. Their brief review of tube types is helpful.
EVERYTHING WAS GOOD. THANKS.
Im happy with them and will buy from again. Regards John R. Beran
When an item was not in stock they contacted me and gave me options. I made a substitution and they got it out Fedx. Prices are better than Antique Radio Supply and customer service is as good. I will buy from them again. Highly recommend.
I have done business with Tube Depot several times and I keep going back because they are an excellent company that I can always rely on. Thank you. Joey Brasso Welsh
excellent place to buy componets that will work in vintage tube equipment.
Nothing to say, simply excellent and fast service.
Very good store. Have ordered from them before, and will order from them again.
Excellent service. Fast response to any question. A++
Perfect from all point of views.
i am the frequent onlie buyer from hong kong and this is the best company with their excellent service and their product are of high quality.you really do not have to worry after you enter your credit cards pin number no matter which part of the world you are in long live tube depot hemant, hong kong
This is an excellent business with incredibly fast shipping and great communications about order and shipping status.
Great prices. Fast shipping. Excellent choice of tubes. I going to buy my next set of tubes from TubeDepot.com.
Excellent online experience! The website was very easily navigated, the item descriptions were thorough and accurate. I purchased two guitar speakers, and the whole process of researching, calculating shipping costs, and placing my order took less than ten minutes. I received a confirmation email from Tube Depot in seconds, email updates of my orders status, and finally, the speakers arrived a day earlier than Fed Ex had predicted. Oh, yeah -the speakers are exactly what I was looking for, too!
Im very happy dealing with Tube Depot, and Ill be back for more.
They were great. They helped me find what I needed.
My only comment is that the search only finds exact matches. My tube did not have an A at the end, and I was unable to find it on the website because the description had an A on it. The page with all the tubes listed is just very confusing. So I called and they helped me. I also needed a single power tube, and the website only had matching pairs. I also called on that and they said to just write it in my comments on the order. They were very nice and helpful.
I just think it would be easier for them if the site had a better search and listed more options for purchasing tubes in their inventory. There are a lot of single power tube amps out there.
Many Thanks Folks!
I have tried several tube services and found tube depot to be the fastest and most reliable. They also help if you have questions and arent out to kill you on shipping. I will definitely order from them again and I am happy I found them! Brennan Condo Jersey City
The tubes I ordered online were as described. WELL packed + prompt delivery.The website was easy to use. Overall, a smooth transaction. I will use again.
This vendor provides the level of customer service that I receive from my locally owned music shop. Whenever I need tubes again, Tube Depot is where I will be shopping.
Excellent merchant, my purchase from perfect from start to finish... I wish there were more merchants on the internet that satisfied their customers like Tube-Depot..
The best!- Lowest price I could find,exceptional packing,I had it in 3 days.
allways quality, fast shipping, good pricing - never let down
Excellant all the way around. Christian at Tube Depot helped select the right tube pre-purchase, and it work great in my gear. I will purchase from Tube depot again. Thank You Jon Robbins
Excellent service and competive pricing.
These guys are the best. Always very helpful
Tube Depot.com is a very informative web site for the musician in search for the Holy grail of TUBE TONE. I enjoyed the experince abd will shop there again! MoDELl-T
I keep making purchases,buy confident
TubeDepot.com has a wide variety of interesting electrical products for sale. The companys website is ergonomic, intuitive and easy to navigate. Photos and clear information for all Tube Depots products are available and the the items I wanted were in stock. Online ordering and payment were a breeze and my order was well packed and shipped in an expeditious manner. I did some fairly extensive online research on products and pricing before deciding to order from Tube Depot. For some reason, I just felt safe placing an order with them. Tube Depots prices are fair and were in line and often more reasonable than those at firms selling similar items. I am now finalizing an order for additional items from them. Tube Depot appears to be well-run and professional in its dealings with the public. I would not hesitate to purchase items from them in the future.
Good company and fair price!
This is about my fourth order of tubes and each time I have had emails confirming my order and the shipment date with tracking number. The shipping cost is low and the tubes have always arrived rapidly and in perfect condition. I havent had to use customer service. Will keep getting all my tubes here.
Excellent selection and execution of order; will use again!!!
nice new set of tubes for my peavey classic 20, you can call them up and ask questions, friendly, good deal!
They did O.K....I ordered the wrong part and gave them a call to change the order. I got my tubes in a few days.
really appreciated the prompt and hassle free purchase and delivery, thank you.
Truly awesome service. Incredibly quick delivery. Best price in the industry. Inexpensive shipping charges.Item was packed securely. Two thumbs up!
Perfect matching tubes. Fast service, great selection fo tubes.
Great tubes and delivered in a couple of days (a day faster than tracking indicated). I will definitely buy from the Tube Depot again!
great service thank you
1. The DIY still didnt completed, no idea about the customer service. 2. Hope to have more clear description on the tube. 3. Price compare to any other store. 4. Best buy/performance items every month. 5. There are only several DIY Stero amplifier, do not know how good of these amplifier. 6. The amplifier price compare to completed assembly product.
Beautiffuly matched tubes, sound grat. I love to buy in Tubedepot.com
Friendly and efficient service and for United Kingdom customers their shipping options mean that you can chose a method which will usually mean that you do not have any nasty surprises from H.M. Customs and Excise.
Quick service. Very helpful on the phone!
I had a very good experince with this store. The site is user-friendly. Easy to navigate, lots of tubes, well stocked. Ill be shopping here again soon.
Great purchase! Ordered online and received a matched set of quad power tubes (KT-90)the next day. Installed them in my Jolida 502-B, and they sound incredible. TUBEDEPOT has its act together!
Good selection at very good prices. Item came within three days and was packaged well. I was very impressed and will certainly use this company again.
Very nice packaging, and rapid shipping. Id gladly purchase from the Tube Depot again...in fact, I intend to.
This was a really smooth and easy transaction. Good job!
One of the best online shopping experiences I have had. Easy purchase, superfast shipping at very cheap price, was very pleasantly surprised. Will definitely purchase from again.
I have made many purchases from TubeDepot. They consistantly provide excellent customer service by providing information and other resources. Easy transactions and great shipping. This is a good e-merchant rated A+.
Tube arrived very quickly, works great! Thank you!
Package arrived smashed and split open. Original packaging for the items ordered not intact. Packaging for these items had been opened and then taped closed. Items (wire cutters) did not appear damaged however it makes me a bit reluctant to order more delicate items from this site.
The tubes are good shape and clear logo. However, I want to give a comment about the shipping option for international customers. I think you should provide other reasonable options such as transported by ship because some customers are not worry about the arrival date, maybe 1-2weeks. Your companys comment overall is good. I will order other tubes later.
Great! I like cutomer service - quick shipping!
GREAT SERVICE-GREAT PRICE--THANKS!!
i have never hade to use the customer service because the tudes i ordered are great and i ordered online. my shipment arrived in about 2 days! the merchendice is excellent.
verry good service
Placed an order online. Received immediate confirmation of my order and another notification when the order actually shipped. Goods arrived in a reasonable time (given that delivery was to the United Kingdom)and were well packed. Overall excellant service. Would use them again.
Everything was quick and simple. I will definately buy from Tube Depot again.
nice smooth transaction.
Will be a customer again. Very pleased with how quick the delivery was and quality of product! A+++
Great Seller. Youre beautiful baby!
very easy to deal with, and prompt service. A online business that I would have no hesitation to deal with again (matter of fact I already have), and will certainly recommend them to others. thank you.
Good prices and they were willing to price match the one tube I found cheaper elsewhere. Quick and reasonably priced shipping. Im a satisfied customer who will use them again.
Simply the best source for new and NOS tubes, as well as various other electronic components, and service is second-to-none. Intuitive web site a for hassle-free buying experience and FAST order processing and shipping.
The very best I have encountered--incomparable. Online delivery tracking is novel, detailed and impressive, while the speedy and thoughtful execution of the order processing exceeds all my expectations. I have cited the excellent service of TubeDepot in meetings, etc. as the new benchmark of global e-trading. Sriyoudh.
I purchased 4 6L6 power tubes from TubeDepot with great ease... they came in perfect condition and were exactly what I needed and as described. I wish the price was lower, but tubes are expensive and TubeDepot is highly competitive. Shipped very acceptably at about a week or so, I will be doing more business with them for sure, and I am happy to recommend them to anybody else as well
Tube Depot provided me with a set of rare Mullard tubes, within days, and packaged them perfectly for safe shipping. This will be my first stop for future tube purchases.
TubeDepot has the greatest communication of any internet seller I have dealt with. They responded to emails and phbone calls quickly. The product was great and was received in perfect condition. I would do business with them again and again. Rich
I have used the Tube Depot now for several purchases and have always found Christian and the others at Tube Depot to be friendly and to go the extra mile to make sure that the customer is happy with the sale. I can recommend the Tube Depot without hesitation and would encourage to use them any time they had a need that the folks at the Tube Depot could fill.
Detected and corrected, with my permission, my order. Excellent service,
Easy ordering, swift delivery to the UK and first rate goods. Itd be very hard to fault Tube Depot, excellent!
I was so happy with the service from tubedepot.com that I sent an email to show my appreciation. I know where Ill be heading for my tube needs in the future. Thanks again.
This is the second order Ive made with the TubeDepot. Excellent experience. Thanks Again !
Great service, the order was processed and shipped promptly, and the order was received in a timely fashion. Order was complete and accuratly filled, no problems.
Make sure you are aware of the surcharges for heavy items so not to be surprised by the additional billing. Its all there on their site, (its not automatically calcd in the shipping as I assumed), with the product, just pay attention. Its all very reasonable, unless you can find it locally. Shipping tends to be kind of high from these vendors probably due to packaging and handeling charges they are tacking on as well; I guess they dont figure that into their product price? Otherwise, very responsive vendor, very well packed indeed, and the product I purchase was as represented.
great company prefect products and FASTTTT Delivery.
Super fast shipping! Wonderful people to do biz. with! I am very pleased with their service.
Very, very pleased!!
very prompt shipping, not a single hitch. I will shop here again.
i am really happy with their service.their service are precise,products are geniune and reasonable price than in the local store and more over they have all the tubes that you want so you have many choices unlike you do not have this chance thanx but at the end if your specialist have the time please try to put some datas of the amp that currently or in the past using your tubes so that its easy for one to get the idea and add in the sites like musicians friend,music123 or american supply thanx again long live tubedepot and sovtek wxt+ it really give my marshall 6100lm a brand new life
Excellent service one tube went bad emailed them and responded immediately to replace it. Highyly recommended
Very good comminucation and fast response. Excellent packaging and very very fastshipping. well recommended.
I ordered tubes from the TubeDepot due to their excellent selection and inexpensive shipping and handling costs. I had never done business with them before but I will be a repeat customer from now on. The tube bias is marked on each tube, my matched quads were as requested. Delivery was superfast and the items were packed well and arrived undamaged. Tubes sounded great once installed and fully burned in to my Rogue Monoblock 120s. Great job TubeDepot! I wish all online merchants were as good as you!
This was the second order placed with the Tube Depot. The experience was identical to the first--responsive customer service, prompt order verification, and exceedingly fast order processing. Kudos!
Fast delivery. Tubes were in excellent condition.
very fast shipment, good communication,fair price.
Very good follow up and communication resulting from an error that I made when I put my credit card information into the order.
Not a single problem, I would ask this merchant to add the words thank you to the ticket on future receips...thanks...Jim
The experience was great. Will trade with them again. Thank you!!
I ordered a set of 4 matched Tung-Sol KT66, and they arrived n a timely manner. The only thing that remains is to see how well the tubes are matched! I am very pleased with the service by Tube Depot.
I had previously used COMPANY NAME OMITTED for tube purchases. They sent me the wrong size boxes with my tube order. When I notified them they said sorry someone goofed but did not offer to replace them. I switched to Tube Depot and am much happier, cheaper shipping , better service, better picing. Chris Sherman
After I ordered the product online, the store sent me a confirmation email with estimated shipping date and the price charged to my credit card. When the item shipped, I received another email confirming the shipping and sending the tracking number, the tubes arrived save and sound sweet, despite the circumstance that I live in a forgotten town un SE Mexico, but these guys of fedex didnÂ´t update their tracking database and even that I had already the tubes, at the webpage it apeared that was retained by the custom anyway thanks a lot
Very good customer service. Quick to answer questions. Sent me an extra receipt same day requested. Recommended vender.
I have ordered from Tube Depot several times, and each time has been a great experience. They have a great selection of quality tubes, great prices, and fast cheap shipping.
Good service. Had a problem with one of the tubes that I purchased being noisy and it was promptly replaced with a good one. Definitely recommend this merchant.
Top notch; super fast shipping; very smooth transaction.
Did not need to use customer service. Rapid delivery. Tubes in good condition. Will buy from again.
Very good transaction.
Excellent selection of tubes and reasonable prices. Faster-than-expected delivery. This is not my first buy with the Tube depot and in my experience they are very helpful if you have questions or trouble.
My son was thrilled wit hthe selection of his b-day gift and with the performance of the tubes, as well.
The buying experience was easy, honest, and above board all the way.
It was a great shopping experience.The Tube Depot had the best price for both the products and the shipping. I love fed ex express service, its the best vaule avaiable and the Tube depot has it.They had everything I was looking for and 3 days latter the box was at my door. It simply doesnt get any better.
When I found this website, it was amazed... The prices were 20% less than major maufacturer prices. Fedex express shpipping was only $4 !!! And best of all, it came a day earlier than it said it would. Tubedepots customer service is awsome, because I emailed them asking to put a no signature required sticker on my package. They replyed within 4 hours. I am definetely going to shop at Tubedepot in the future.
thanks for your atention!! is exelent,
Im happy I found you guys. Your service is always AWESOME!
First Time User. Excellent!
Excellent store with good price and knowledgeable help via email or on the phone. Ill buy from them again!
Excellent, im yet to have my amp biased however the tubes seem to be working and were delivered promptly. I would recomend anyone to buy from Tube Depot, their prices are the cheapest i can find and shipping is fast. Customer service....... the best yet my emails were responded to virtualy instantanious. I will be buying tubes again from Tube Depot as soon as i can spare some free cash. Keep up the great work Ill be intouch Pete
I live in New Zealand---the opposite side of the world from just about anywhere :-) The guys at TubeDepot were excellent. I got personal service, good prices and peace of mind. My gear turned up in just under a week, exactly as ordered.
very easy to use. whenever it goes so smooth that i never have to talk to anyone, then its a perfect buy.
Sent my mullard tube in perfect condition in 5 days.
Great website! Very easy to use and definitely will come back to have business with them again.
Found merchant had best price, very fast order processing, quick status updates automatically sent, order received within 2 biz days. Very happy w/ service.
Flawless service, very fast shipping.
The website layout made it was easy to find the vacuum tubes I needed. However, I made a mistake in my first order because I didnt pay attention to the differences between tubes on the same page. If I had looked at the pictures carefully it would have been obvious. I didnt realize my mistake until my order had arrived! I phoned Tube Depot and let them know what had happened. They were completely understanding and even set up a verbal order so when the wrong tubes were returned they sent out the right ones the same day and corrected the balance on the credit card. Great customer service! When I got the right tubes plus another tube I added when the verbal order was taken, I found that the additional tube was a different brand. It was usable so I emailed them to correct the price difference which they did.
Moral of the story: Make sure you order the right tubes and order them online. Call first with any questions because they can help!
I had a question that I asked these guys before I even bought anything from them, and they were very quick to respond by e-mail. The tubes shipped out super fast to me, since I am a worship leader I had to have my guitar amp up and running before my saturday night service and my tubes got here with plenty of time to spare. Thank you, you guys did a great job and you can expect me to return with any future tube needs.
Fantastic service, information, communication and follow up. Best I have received for buying tubes online. Thank you, I will return.
An excellent tube dealer. Will use again and again.
i want to somehow express my appreciation, convey how impressed i am, and give a huge hats off to TubeDepot. not only was ordering very easy, both on the net and on the phone, but shipping was quick with a tracking # emailed to me immediately. follow-up phone support was friendly, expert, and fun with no waiting on hold!!! even questions i thought were obvious, rookie-dumb questions were handled with patience and useful information.
of course, i havent even gotten to the quality of the products.
amazing, breathtaking, jaw-dropping.....these are words that come to mind but only convey my happiness superficially. the tubes i ordered released my audio equipment from its earlier constraints and allowed me to hear my system at its full potential. it was quite overwhelming, actually. almost a bit too much to handle all at once!!! analog LP playback is now a full-on transcendental journey each time i put on a side of a record; CDs sound even more like vinyl now.....
if you are considering upgrading your tubes for either hi-fi or instrument amplification - you cannot go wrong with TubeDepot. you will return.....i promise......
I love to buy in Tubedepot.com
Repeat customer here. Very pleased with the ease of navigation the sales site offers. There are attractive alternatives that I pass on simply because the vendor makes location and purchase too difficult to be worth the trouble. Never had a problem with TubeDepot, and recommend highly. BW
Tubes ordered at 28.4.05 6:05 PM Confirmation email received at 6:45 PM Tubes in house at 3.5.05 8:30 AM This is the TubeDepot service - excellent !!! Thomas from Switzerland
Tube Depot has an informative and intuitive web site, and their customer service staff was helpful and responsive with pre-purchase inquiries and order processing. My order was placed mid-morning and I received tracking information by early afternoon! The merchandize was packed well, so the entire experience was pleasurable. Tube Depot has a very good selection of new vacuum tubes and other amplifier components, as well as helpful FAQâ€™s and DIY information. I wouldnâ€™t hesitate to buy from them again, and they certainly earn high marks for great customer service.
I was impressed by how soon I recieved the shipment of tubes, and how well packaged they were.
Super all around. Will buy from again.
VERY GOOD SERVICE AND VERY FAST DELIVERY. Cesar M. Gomez
They ship quite fast, things are packaged extremely well. Doesnt get much better than this.
Good service , shipping was quick , tube as described in excellent working order.
They had what I wanted, and at the lowest price. It showed up on time.
Thankyou for this opportunity. Quiet simply The Tubedepot is by far the best online purchasing i have had to date. I received a reply to my enquiry about which tubes may improve my system within 24hrs. I then purchased on Christians abvice the 12AX7 Brimar CV4004 to replace the standard 12AX7EH in my ARC SP16 preamp. The results are STUNNING, i was looking for more warmth in the midrange and less grain, WOW i got it in spades! Thanks to The Tubedepot i can know relax and enjoy my music at last. Finally i recieved my tubes within 5days which is fantastic service. I highly recommend the The Tubedepot.
Bernard Sydney, Australia.
Fast service, good selection and price.
I placed my order online and within an hour I received an e-mail telling me that my order had shipped. They provided the tracking number and a couple of days later my tubes arrived. It was a pleasure to buy from TubeDepot.
Very good stuff and very informed customer service people what actually know tubes.
Nothing to talk about which is the way it should be, they had what I wanted and shipped it at a reasonable price with reasonable speed.
I can sum up my positive shopping experience with TubeDepot in this way: They have become my 1st and only choice for placing orders and getting expert advice and service. No need to waste time and effort with looking anywhere else. A truly world class operation. Regards, Chuck Rountree
I am willing and looking forward to continue shopping with this merchant.
Everything was perfect! Thank you. Massimo from Italy
NO complications. Fast and easy.
Thanks Good deal Tom
Products were what I needed and at reasonable prices. I build and modify tube amplifiers for guitar and find almost all that I need here. They could offer more components like Potentiometers, chassis, lamps, jacks, wire, board building supplies, etc. since they are not yet a one stop shop for amp builders. Overall a very good place to shop. Michael
Great prices, VERY fast shipping. Will shop there again!
Excellent tubes with fast shipping and great packaging! Thanks!
Fast shipping, simple ordering process, CHEAP shipping rates, excellent packaging! If I ever need more tubes in the future for my guitar amps, this is the place Ill be ordering from, simple as that!
The people at Tube Depot are the BEST! They have been extremely helpful, all in all a top bunch of sheilas & blokes! Couldnt ask for any better! The range of tubes & components are second to none & the prices are very good!
However, the standard postage to Canada (which is out of Tube Depots control) is very poor (hence my rating). It appears to me that the problem is the US Postage service, so I recommend that your orders to Canada be placed with the courier service which is 3 or 4 days, as opposed to US (&/or the Canadian) mail service of 20 days! If you live outside North America then you have to use the courier service so my comments on the poor mail service doesnt apply. Perhaps Tube Depot could investigate a cheaper but faster courier service to Canada?
Perfect. They were very nice and offered good advice. Order shipped quickly and arruved in 3 days.
I will definetly do business again with them in the future. The thing that attracted me at first was their prices and then I noticed they had a better selection. I like them.
Great Service, prompt delivery very satisfied with product.
Very Fast Service.
I love to buy in Tubedepot.com
You dont have the option of ordering a single output tube when you use the online form. The power tubes are sold in matched sets, which is how you usually want to order them. I, however needed only a single EL84. Initially, I was charged for a pair. However, after emailing them, I received a refund of the amount of the second tube. I received very prompt service in regard to the tube order and excellent customer service in response to the order. I would highly recommend them to anyone needing this specialized type of product.
Orderd tubes for my Marshall 4100 and it rocks now. I got some good tubes.My amp is so quit now. I will buy here again if I need tubes. Thanks TubeDepot.
Very good, no problems what so ever. Will use again.
Great place to buy tubes!
Overall I rate this merchant Highly...He will be the first look for, when I need for more tubes....
Great to do business with as they resolved a simple problem that I had very quickly and in a professional manner. I am and will be a repeat customer. Thanks.
Very pleased with TubeDepot! Great new product at a great price, super fast shipping, will do business again. Thanks TD!
Overall... Excellent! I only gave them a hit in 2 areas because 1: Ive seen some things for less (not much). and 2: I didnt get a response to a free t-shirt offer, they once had, that I had mentioned in my order comments (dont care but a response would have been nice).
The right product at a great price combined with outstanding communication and quick delivery. Ill buy from this vendor again.
Excellent communication, fast & economical shipping. A merchant who knows his trade to the customers benefit, Thanks!! All delicate electronic tubes arrived OK on visual. Ive tested a set of Eis in combination with the Cryo tubes and I must admit my juke sound a whole lot better. Ill shop again, from now on you may consider yourselves as my preferred address for electronic tubes.
Simply the BEST!!
exlelnt promt service with a digigtal smile
Great transaction! Would do business again. The font size in this form is too small to read comfortably. Joe Miranda Mirco Machine Tool, LLC
I got the tube that I needed quickly and painlessly. One thing that would really help the shopping experience is to extend the capability of the search engine to include the microphones and gear that the tubes go into. I realize that would be a big deal to implement, but if I could type in Neumann U67 and get the appropriate tubes to buy - that would be nice! Either way, I will definitely use them again!
Second time I buy from TUBEDEPOT and I very pleased with the service and products. Very user friendly site and super fast delivery (from USA to Greece in 4 days with USPS). The 3 SIEMENS nos-5814a that I bought did wonders in my OCTAVE V50 MKII. I am amazed with their performance. Thank you very much TUBEDEPOT
Christian was truly excellent to deal with!! Great communication and cooperation!! I will certainly use them again, I thought good customer service was a lost art; Christian proves that there are still those around that truly know how to treat customers!! Kevin Sackett
I bought some tubes to Tube depot web store. They ship fast, have very competitive prices, very good NOS and New tubes, and are reliable. The shipping options are quite few for international customers, but the price of the Fedex international service is cheap enough to satisfy me. In other vacuum tube web stores the sipping options are very narrow too, but the courier service prices are the double in price. Until this day I love tubedepot.com.
Every purchase I have made from Tube Depot has been excellent.
I have done some other business with them and they are great. Customer service is great!!!
Every thing Ok! great prices great store
Excellent service - I highly recommend.
Being that this was my first time buying tubes, I found it very easy to find the tubes I was looking for at TubeDepot.com. Not only that, but I am very happy they used Fed-Ex because the delivery is at the very least a day faster than UPS and definitely 2-3 days faster than the USPS. Definitely an excellent buying experience.
I wish you a long, happy and rich life. This is one of the best transaction related to stereo I have ever had! Will do business again. Regards Thom
I needed 4 7591s in a hurry. Their price was competitive and they offered overnight shipping. I received the tubes right away, they were packed very well, and work fine. I will definitely use this vendor again.
I dont know about price or shipping options or cusomer service because I simply went to the website, found what I needed, ordered it, and it showed up at my door 3 days later... no hasstles at all. very simple and clear website. Thanks
Great choice of tubes. Always in stock. Fast & reliable shipping. Good seller!!
Good selection (if they do not already have it, they will get it for you), excellent correspondence, and extremely fast shipment. I would definitely purchase from TubeDepot again.
First order excellent. Second order still waiting?
Great service , fast delivery
1. Nice clean, easy to use, site. 2. No log in or membership required like so many sites seem to have. No passwords to remember. 3. Excellent delivery - package arrived on time and in perfect shape. 4. Excellent service (Most important of all) - Notified me of slight (few day) delay. Answered all emails almost immedietely. Then delivered exactly when they said they would. From my experience so far, TubeDepot.com seems like an overall excellent on-line store.
I used to buy tubes from another online store, but they didnt have a tube I needed. So I found the TubeDepot - and they had it. Shipping was extremely fast. And their prices are cheaper. This is where Im going to shop for tubes from now on.
Great tubes at great prices. Will have my business in the future. I like the fact they tell you the particular brand of tubes used in popuiar amplifiers.
Excellent follow-up of delivery. Recommended! Thank you.
This a great vendor. I highly recommend Tube Depot for anyone interested in learning about tube audio. C Evans
good price prompt delivery happy with product.
Very impressed with knowledgable and helpful advice given during telephone conversation and order. Easy company to do business with and highly recommended.
Glad there is such an easy to use web site for purchasing tubes for my collection of 1940s Hammond organs!
MY pre-purchase inquiries were answered promptly, thoroughly, and, as it turns out, honestly. I was surprised by this stereo, and I was thrilled to be offered so much help with my first steps into the world of tubes and kit building. Cant recommend highly enough...have already done so to all my friends.
Excellent dealer who nows how to treat a customer. I came here after a fiasco at (triode electronics)Triodeel.com. Thanks
Excellent service. The tubes arrived in New Zealand in perfect condition in a very short amount of time. Very Happy Thanks again Steve
Unbelieveablely fast shipment! I was extremely happy with the service, the ordering, and the merchandise.
I was more than pleased with my valves purchased from Tube Depot. They sound absolutely beautiful in my Croft power amplifier. I thought the 12AT7s from Mullard were inexpensive considering there werent that many NOS left. I would happily do business with this company again. Everything was well packed and I even received a free Tshirt. TV Sydney, Australia
Hi! my name is Michel and i am from Quï¿½bec city and that was the first time that i was ordering something from this merchand and i can only tell that i had a better service with them than i use to have with my usual store wich know me for more than 15 years! I highly recommend them to anybody who need stuff which they can offer! So congradulations to all of their staff Michel from Quï¿½bec
-nice communication, -fast shipping, -very good packing, -my next tube order will allways be at Tube-Depot Best regards Thomas, Switzerland
Quick to respond to email questions. Super good pricing and Fast shipping.................Great merchant !
Tubes worked great at a great price. Tubedepot.com was a great source and will keep them in mind for future needs!!
Very easy transaction. Everything arrived in good order and on schedule. Ill do business with them again.
First of all they have what I need, which is hard to find. Shoppping was easy. Delivery was fast. Good experience with them.
Fast delivery, great communication, thank you TUBEDEPOT.
Very pleased with excelent service
The site is very well thought out, shipping (to Europe) is not expensive, and I got my stuff in good conditions and as advertised. Very professional.
Excellent experience will buy again.
It is exactly what i wanted. The seller is serius. The shippment options and services are excellent.
I am usually very reluctant to order electronics or electronic components online, but I was in a bind. TubeDepot definitely exceeded my expectations and I even received my order one day earlier than expected! I have already recommended TubeDepot to four of my friends and will continue to spread the word about their awesome service and prices. Thanks again TubeDepot.com. Regards, Brian Orange County, CA
Great experience. Thank you!!!
Fast shipping, Great communication, Thank you.
The Tube I bought performs better than anticipated.
Very nice customer service people. Fast shipping.
My tubes arrived quickly and well packed. The prices are good and the website is informative and easy to use. Thank you.
Tube Depot is an excellent source for Tubes and their prices are better than competitive with other dealers out there. Tube Depots staff is also helpful if youre researching a particular brand in comparison to others. Tube Depot even selects tubes based on your preferences for break up and the type of music you play. Help with bias points is always available.
I use a 1970 tube amplifier for my Hawaiian steel guitar. I had never relaced the tubes and needed to. I compared TubeDepot.com to several other sites. They had a very good varity, so it was easy to choose. I ordered on Monday, and they arrived on Wednesday. You cant beat that. Aloha, David.
This is my first purchase from TubeDepot. I ordered Electro Harmonix tubes to completely re-tube my Conrad-Johnson MV60. These are the exact same tubes used by CJ in the MV60. I was able to order two full sets of replacement tubes from TubeDepot for just $25 more than CJ would have charged for a single replacement set. Shipping to New York took just two days and the packaging was excellent. A customer service rep from TubeDepot even called to find out if I was satisfied with my order! I will not hesitate to order from this company again.
They were very plesant to deal with. Sam Ash in NY was double the price. Because they stopped selling a tube they called and made sugestions to a different tube. Would I deal with them again Most diffently.
Fast shipping. Great communication. Thanks
fast service, parts in stock, quick delivery! What more can you ask for?
I am very happy with the TubeDepot.Iwas sent excactly what I asked for, in a very timely manner. I will have no problem doing business again withthem again in the future.Pricing was fair,but shipping cost was a little high.But that has nothing to do with the vendor. Thanks again.... Robert
Very good information on web. Good price, easy to order and very fast delivery. I found the tube evaluation by this merchent is accurate and reliable after evaluating tubes myself. Will by from this merchent again.
Excellent service. Would recommend to anyone!
Quick shipping, smooth transaction.
This was my second purchase from Tube Depot. They have a great selection along with some of the best prices on the web. Both times my order was processed and shipped immediately. Even though the standard shipping is 3-day Fed Ex, I received the well-packaged tubes in two days! I have to give Tube Depot my highest recommendation for anyone looking to buy tubes.
EVERYTHING WAS EXCELLENT. THANK YOU
AFTER SHOPPING AROUND ON MANY SITES, I FOUND TUBE DEPOT HAD THE BEST PRICES AND BEST SELECTION FOR THE PRODUCTS I WAS INTERESTED IN . PURCHASING WAS QUICK AND EASY. SHIPPING WAS PROMPT. I WILL PROBABLY USE THEM AGAIN WHEN THE TIME COMES. THANKS, BRIAN.
Shipped on less then 3 business days to rural little town in Europe ; shipment was faster than tracking ... prices where very good ; I highly recommend them.
i bought 4 nso tungsol 6550 and test for more than one month, i review the rate as above regards yeung hiu
they have a great selection and its fast and easy to find what you are looking for. Ordering was also fast and easy and I had my order in 2 or 3 days.
Jim Austin was fantastic to work with. You should be thrilled to have him onboard. Due to his patience and prompt attention to assistance I required on a return you now have a very loyal customer. I wont even consider another source for my tubes in the future. Sincerely, Alain Guiboux
Excellent products with very competitive prices. I also contacted the customer service department in regards to compatibility issues and they were very attentive and commited to resolving the situation. I rated a 4 for shipping, because I feel consumers should have a choice of shippng methods rather than having to use the only one listed. Delivery, however, was EXTREMELY fast!
Good and fast service, recomended.
I am a first time user of Tube Depot and I am very pleased with my experience. Here is why:
Their web site is extremely easy to use and to get information from. The information is clear and to the point. I was very clear on the conditions of the purchase and shipping.
Although the shipping options were limited, they worked just fine. The package arrived one day sooner than the time stated on the web site. The packaging of the product was excellent and the item arrive with no damage. They had the most reasonable shipping costs of the internet tube suppliers I had looked at.
They had the best price for the tube I needed and the shipping costs. I like the selection of all levels between the very high-end to the bargin basement.
The item received was what I expected. I ordered the cheapest tube becuase it was not used in a quality audio function. The tube functions perfectly.
I am recommending Tube Depot to my friends in the ham radio and electronics hobby areas.
This is my second purchase from Tube Depot and I am very satisfied. The website is easy to navigate and the ordering process quick and easy. The tube I received was exactly as pictured with closely matched sections as per my request. It was very well packed and received faster than anticipated. Altogether a great online purchase experience that couldnt be bettered. Highly recommended.
Very good service, would buy from this vendor again.
They were eager to answer any and all questions I had, regardless how repetetive they might have seemed. Im also very happy with the purchase itself.
Top notch merchant. Ordered at 2PM and received my order the next day. A+++++
price was a little high not to bad though. service was great, prompt and friendly, although on a phone conversation they didnt seem highly knowledgable about the technical questions we had re: the workings of an amp inside and out, and and details dealing with putting the product together. But they tried really hard were very courteous and We would do business with them in the future
Great tubes, excellent service. Thanks!
Fantastic selection, easy ordering, polite and helpful people on the phone. Will shop here again!
Allow numerous returns until I was satisfied with my taste of tubes. Tubes can be unpredictable in certain amps. I tried a couple different types until we got it right. Pleasure to do business with and I saved money.
Informative website. Reasonable shipping rates. There was a problem with the order, but they promptly corrected it. Would recommend and use again.
It was a pleasure shopping at tubedepot.com. Shipping was lighting fast - shipped just 4 hours after my order was placed. I highly recommend tubedepot.com and will buy from them in the future.
Excellant and expediant service. Should i need products from this company again I will use them and refer others. Than you so very much.
As a repeat cutomer I am more than pleased with my experience in dealing with TubeDepot. Ive been collecting NOS tubes to roll a specialty audio amplifier, and Ive explored many web-based sources. The TubeDepot site is among the best-organized, most easily navigated, and detailed in its description of the merchandise offered. The purchase process couldnt be more simple.
My tubes were delivered in a matter of days, exactly as specified, and with packaging tht was a model of careful preparation. Im both happy with my purchase and appreciative of the servce provided.
Great tubes, great service. Thanks!
ITEM ARRIVED PROMPTLY AND WELL PACKED...EXCELLENT SERVICE...RECOMMENDED
Initially delivered items were a little bit different from the items I ordered. However, persons there were willing to take care of the problem. Now it is in the process of being fixed.
Quick service and quality merchandise. Will buy again from this provider
Absolutely First Rate! Tube Depots prices are competitive with other similiar vendors, with fast shipping. Their site is informative and straightforward and the staff is knowledgeable. Do not hesistate to use them if you need tubes.
Good product ad fast service
Only one of the two items that I ordered was shipped initially.I called and the gentleman was very helpful and the second item of the two I had initially ordered arrived two days later......so they messed-up the oreder, but made good with polite alacrity.....I would order from them again..
These guys are great: an informative Web site helped me make my choices. Check out was breeze. The 2-3-day UPS delivery was cheap and reliable. They even followed up with a personal phone call. This is a company that seems to expect excellence of itself. Im sticking with them.
I found TubeDepot by searching on Google and very quickly found the items I was interested in (Jensen Speakers). I emailed for some technical information/advice and had a very prompt detailed reply and ordered on-line. Yhe delivery to the UK took just 4 days from placing the order which was a very pleasant surprise. I have ordered more items and have recommended Tubedepot to friends and fellow musicians.
I purchased 5 NOS tubes (1 x Bendix, 2 x Brimar 6F6G, 2 x Sylvania 6SN7WGT) from TubeDepot and although I lived outside the US, the customer service was excellent and responsive. Mr Christian Magee was very helpful. The tubes arrived well packed in a box, with lots of cushioning inside. Upon inspection, they looked NOS as advertised. Unfortunately, the 6F6G were faulty as they produced noise when used in my preamp. Naturally, I wrote to TubeDepot immediately and received a reply from TubeDepot within the next working day, promising to send me replacement tubes right away. I am writing this review on good faith that my troubles would soon be over when my replacement tubes arrive. Overall, I am a satisfied buyer and would definitely consider purchasing from TubeDepot again.
No problems at all. Price seemed fine. Bought from the UK and shipping and delivery were as quoted and on time. Well packed. Very nice service and would go back again with no hesitation
I have to rate this merchant a 3 out of 5. Would liked to have had the option of using another carrier instead of FedEx, considering all the problems I have had with FedEx in the past including this delivery attempt. I had to personally drive over an hour (one way) to pick this package up because FedEx said they could not find my house. TubeDepot did an excellent job with this transaction but they seriously need to consider other shipping options, this shipper brought TubeDepots rating down.
Very fast and very good service. I was surprised at how well the package was wrapped and how quickly the part got to my house. Excellent seller!
shipping was fast, the product was exactly as shown and described, and it works perfectly.
Bought a selection of vacuum tubes from TubeDepot.com for an audio amplifier Im upgrading. Of the many sites I visited, theirs was among the easiest to navigate and to understand. The purchase process was simple and quick. TubeDepot sent a purchase confirmation and followed it up with a shipping notice with tracking number. The order arrived earlier than expected, packaged with great care, and the tubes were exactly as described. This is a site I will use again and one that I recommend.
I was most impressed with the fast shipping, and friendiness when they called me on the telephone to check a bad zip code.
TubeDepot has a good selection of tubes for the working guitarist and they ship very quickly. They even followed up my order with a phone call to see if everything was working for me! Great online seller.
Did not have to contact customer service. Otherwise everything was great. Good job - keep it up. Will use you again.
Very easy to order. Product shipped promptly and arrived in good shape. I had some questions I submitted by email and they were answered promptly prior to placing my order. I am very satisfied.
Good communication & prompt response. A pleasure doing business with.
Very good experience. Received my merchandise quickly and in good condition.
I ordered a set of JJ Tesla tubes from TubeDepot......they were winging their way over the Atlantic within three days and arrived in perfect condition.....the service and customer care from TubeDepot cannot be bettered.......great price too......Ill definately use TubeDepot again UK customer
Easy ordering, good transaction. I had a shipment issue related to bad weather. I e-mailed to check status and I had an e-mailed response withing one hour and a follow-up call. Thanks you
Helpful and quick.
excellent service, selection and pricing!
Valves were very well packed and arrived in good time. Good selection of tubes and an excellent shopping interface. I also really like the tour of the SEC factory! I will do business again.
Id prefer that surcharges be shown explicitly in the order summary; however, these charges can readily be determined by following a link thats included with each applicable product listing. Overall, I recommend TubeDepot and will not hesitate to purchase from again.
Great selection of antique tubes, at a reasonable price. The tubes were shipped whith in 3 days, were in excellent condition, were easy to purchase using a major credit card. Also found the tube rating information on some of the tubes very helpful in making a manufacturer selection.
Wish all online purchases were this easy.
I havent had any problems, so I dont know what customer service is like.
Excellent service Iï¿½m from Brazil These are very serious people
best prices i ve seen, and very fast.
Items easy to locate and well documented on site. Price exceptionally competative. Order arrived sooner than expected.
Was a pleasure doing business with Tube Depot. Ive shared the experience with my friends as well and certainly will be doing business with Tube Depot again in the future.
I gave them a three overall, because although the transaction was very smooth, they sold me a pair of unmatched SED 6L6GC cryovalve power tubes, which were advertised as matched. These were part of a Christmas gift, so there was no time to rectify the problem.
Packing is not entirely satisfactory and could be further improved.
Good solid vendor. Ships what they sell in prompt fashion with no frills but also no bad surprises. Would recommend them to anyone chasing vacuum tubes. Selection method was great and breadth of available tubes was good.
Tube Depot consistently provides a good selection of products, competitive prices, fast delivery and excellent customer service. I would highly recommend them to anyone shopping for audio tubes.
Faster than expected delivery. Was fragile and was carefully packaged.
Great company. Buy with confidence. Thanks: John.
TubeDepot apparently likes their customers, since they performed perfectly. The only thing that I can say is that Ill be back to them for future purchases. Great job!!
Order taken quickly, delivered on time. No problems
Needs to use larger,stronger boxes with shock absorbent material such as styrofoam peanuts to cushion and protect the delicate glass tubes from rattling around and being subjected to shock loads in shipping.
Quick shipment. Excellent Company.
the tee shrit Ibought was well made, and fits I am a big guy.even my mom liked it the MULLARD tee thanks ps. you should get some other tees like RCA, vit-Q.
As a business owner, I rate efficiency and excellence of customer service when placing orders above all other considerations. TubeDepot rates top of both categories in my view and I have no hesitation in recommending this merchant to customers anywhere.
Great service, products, and prices. Quick delivery. Ordered over the weekend had my order in two days. Near effortless to order.
Order fulfilled quickly and as requested. Product was undamaged. Everything great!
no problem. sent my order pronto
compared to other online vendors who sell the same type products, this one is the best. price varies a little here and there between them, but this merchant is always the fastest, and most accurate with orders. also a great variety of products for tube amp repair. top notch.
I ordered my tubes and they arrived promptly, however, one of the tubes was defective (manaufacturers defect). I called Tubedepot, and they made sure I got a new set by 10 AM the next day so I could make a recording session. I will definetely use them again, and recommend them to anyone who needs tubes.
Ilive in Japan. This perchase is my first experience from the States. I think price is better than Japan. But shipping cost is relatively expensive. Because merchandise was very fragil so packaging was very huge and it was long way from USA to Japan. If I will buy tubes in the future, I will review this shop.
I was very happy to find the exact tube i wanted. The site is very clean and simple and was a breeze to navigate. Ordering was easy, and the tube came securely packaged. Will not hesitate to buy tubes again from this merchant. They seem to have more than the morons here in southern California.
A very pleasant experience, the site was easy to use, I was able to search for the tubes I needed. The prices appeared to be competitive and the ordering process went smooth. The tubes were well packed and seem to be correctly identified. Regards, Ken Swauger
I ordered from Tubedepot, 4 vacuum tubes that are difficult to find here in Australia. They were excellent quality, in original packaging and arrived in 4 days. I cannot fault Tubedepot service.
This is my third order with TubeDepot.com and I am again very pleased. They offer excellent electron tube at great prices.Shipping is fast too. Jacek Trzyna Poland email firstname.lastname@example.org
I recieved just what I ordered quickly and at the best price of the options available. It was soon realized that I had botched the order but they instructed me how to correct the problem and swiftly shipped me the correct tubes and credited my account. Never again will I get tubes at a music store or anywhere else. Thanks folks!. Don
What can I say. TubeDepot is tops in all categories. They even called to follow-up on an order and see if I was satisfied.
no problems,fast and easy. their customer service is also very effictive.
No problems at all. Great selection and payment options. Would buy from again!
The service was good. The tubes were excellent. The price a bit high and there should be a ordinary mail service also to ship the goodsds. This helps save on cost. Santan /fernandes
Flawless experience all around--I will shop here again.
Very smooth web site navigation. Easy to find the product you want with replacement choices. Check out in a flash. Delivery... its here ! THANXZ
This is my second order with TubeDepot.com and I am again very pleased. They offer excellent tube audio products at great prices ... some of the best prices on the net! Shipping is fast too. My speaker arrived only 3 days after I placed the order.
My experience with this vendor was very positive. Easy to use and received the items very quickly.
wonderful people to deal with!! A real pleasure. All staff very helpful and informative. The only improvement I can see would be a method of establishing an account so that I would not have to enter personal data every time I order. A very minor quibble. Certainly not anything to make me want to purchase elsewhere. I love these folks!!
Excellent buying experiance. Even got a follow up phone call from tube depot to make sure I was satisfied. Will use again.
Fine products. Personnel polite and cooperative. A supposedly faulty NOS tube was promptly replaced free of charge. By the way the problem was caused by a faulty amp and not by the tube. Need I say more? I am very satisfied with the company. I feel I can buy with complete confidence.
Very good packing. Thanks for emailing a package tracking number.
Great -ebayer. Quick delivery. Excelent packaging.
Very happy repeat customer!
The process from order to delivery to my home is very smooth and fast. I was informed when the purchased part has been deliveried out of the Tubedepot and provided with the shipping tracking no. so that I can countercheck the status of the shipment through internet. The goods received were in good condition and in my expectation without any sudden surprise. A very good shopping experience throught the web.
excellent, personal customer service. will be a long time customer
As an overseas customer I can just say Im really happy, TubeDepot is outstanding good easy and fast.
This is absolutely the best place to buy vaccum tubes online!
After looking at several sites regarding the type of purchase I made for this product. I found that tube depot was the easiest. Their straight forward website and useful information along with an inexpensive delivery charge was equally inviting.I also emailed a question ,and was immediately given a response. I dont order much through the internet, but with websites like tube depot, It sure is making me want to more.Thankyou TUBE DEPOT for your help, and I look forward to doing business with you again. Thanks, Scott Queen
no problems at all on order
Very satisfied. Will order from them in the future.
This is the smartest thing i ever done, and i am amazed of the speed of the delivery. Thanks to you all from ARILD HAGEN HANSEN,SKJERSTAD. 9400 HARSTAD. NORWAY
Fast and easy to find items. Excellent products posted, prices very good. Highly recommended e-bay merchant.
the package was delived in a timely way. the tubes were packaged really well and everything works. cant ask for much more. thanks!
Wow! Great prices, excellent selection, unbelieveably fast shipping. Hooray for TubeDepot!
-excellent, helpful customer service! -great selection with the best prices ive seen on the net.
Got exactly what ordered, when they said it would arrive. But I wasnt at home when it was delivered. It was redelivered next morning, no problem.
everything ok, alittle more seletion with vintage parts would be good.
I recently bought some tubes for an Ampeg SVT3 from TubeDepot.com. Their prices were extremely competitive compared to those of merchants in my area. Ordering was very easy and communication was excellent throughout every process of the transaction. My tubes arrived very quickly (two days) and were packaged securely. All the correct tubes were in the package and they arrived in great condition...plus, they sound AWESOME!!!! I enjoyed my entire experience with TubeDepot.com and would recommend them to anyone...including my own band members!!
Great product selection and great service. I love this place.
Excellent service overall! Replacement for 2 dud tubes was fast and courteous. Priority mail might be a nice shipping option. Will buy again. JL.
TubeDepot did everything perfect by me, their perfectly in-tune to this consumer!
Great service, this merchant followed up with an actual phone call to see if their service met my needs! This was quite refreshing.
Everything was exactly as it should be. Great products at a great price. Also, merchant made follow-up call to see if I was satisfied with the tubes they sent. Great merchant. I Will do my tube shopping at the Tube Depot from now on.
Very reasonable prices and quick shipping. Highly recommended to all you tube-a-holics.
Couldnt have been happier. Great customer service and fast delivery.
This was my first experience with Tube Depot, and it will NOT be my last! Selection is superior, and pricing is fair, with many alternative items to suit almost any need and purse, within the scope of the product line. Thank you to all at Tube Depot!
Excellent Service all around
I was very impressed with Tube Depots service. For starters, their online ordering system actually worked! I ordered my items on an afternoon at abou 2:30 and received my package the next day. The order was complete and the products are excellent. This company sets the standard on how online retailers should be! Thanks, Kevin MacBride
Prompt and excellent service
Great service. I placed the order online and the shipment arrived in just two days and shipping price was very reasonable!!
Good merchant. Quick delivery. Competitive prices.
Got what I wanted when I wanted at a price I wanted... what more could you want!
Great product, good price, fast shipping, friendly customer service. What more can you ask for?
Everything was great. Surprised at how fast it came in.
They should people to choose shipping method to avoid Nazi FedEx!!! Other than that, GREAT site, easy to navigate, excellent prices and wealth of information for uninformed buyers such as myself. I found the tubes at similar prices elsewhere but chose to purchase from this vendor because they helped me make my mind on which brand with their extensive reviews and comparisons. Will be a repeat customer for sure!
With this new review I would like to withdraw my previous negative rating about the ECC83 MULLARD I have bought form TubeDepot about ten days ago. After exchanging some emails with mr C Magee the misunderstanding was resolved and they immediately send me the tube I saw and wanted in the site picture, the 60ï¿½s big shield logo mallard ï¿½Made in Great Britainï¿½. I look forward to receive and test its sound. My apologies to a company which knows how to do business after all, as it turned out to be in my case. With its behavior and prompt response TubeDepot was won another dedicated customer yet. Thank you very much TubeDepot Best regards I.K. GREECE
I wouldnt buy tubes any where else.
TubeDepot offers the customer an excellent online purchasing experience. The site is very well organized and easy to navigate. Good product description and enlarged photos are a plus. My initial contact with TubeDepot was an e-mailed inquiry about tube matching that was quickly answered. The ordering process is simple and easy with e-mailed order conformation and tracking information for shipping. The ordered items were well packed, arrived quickly and on time and were exactly what I expected. ...
Excellent selection of tubes. The only vendor that had the tube I was looking for!
I have used similar businesses like Christians, and though the others were good, the personal touch from Christian is what separates his business from the others, putting it over the top. so to speak, in customer service. I have always favored businesses that take the time to answer questions, and Christians e-mails are prompt and friendly.
Great quality at a great price. Better than most all other sources for high quality vacuum tubes. Shipping was fast enough to make your head spin, and at a rock-bottom price. I will definitely buy from them again.
Delivery a bit slower than expected. Mail replies very friendly and fast. Prices excellent. I will buy again from them.
Very pleased with this transaction. The owner called me personally the day after my order to clarify a few things. He also reduced the price on several tubes as they were not in original boxes. Shipment arrived very fast and I am satisfied with the product. I would recommend this merchant and would not hesitate to deal with him again. Excellent customer service. WHG in Hawaii.
TubeDepot.com has a very wide selection of tubes. They organize them well, so you can easily compare the features of compatible tubes by different manufacturers. This is an excellent feature that permitted me to pick the exact items I needed. And they arrived timely and with no hassle. Plus, a representative of the company called me to make sure the tubes arrived and that I was happy with them. More businesses should operat this way.
no hassle purchase
Keep up the great work. The more tubes the better.
I will never look elsewhere for tubes. Perfect in every way!!!!
Fast delivery, nice package. Reliable service.
Very helpful, and excellent service; both through email questions and requests and over the phone. Ill be doing business with them over and over again. Thank you!!!
Great place to shop.
Easy to find what I needed. Will do business again.
Good people to do business with. Ill buy from them again
Supplier should reconsider the need for a signature at the point of delivery.
Tubes arrived very fast and well packaged. Highly recommend.
Website was very well designed - easy to find what I needed, as well as research other options. Shipment was fast and very-well packed.
Very extensive supply of tubes, easy to navigate website, decent prices. Great follow-up on my order.
5 stars on everything. My best experience.
Extremely fast delivery to Belgium Europe (4days) Excellent products.
Thank you Tubedepot, again you were a pleasure to deal with:-)
Great transactions, easy, fast and the best price around. A pleasure to do business with TubeDepot. Thanks, Jeff Belcher
Great product. Fast shipping. Easy to use website. Thanks!
Ive used these guys many times. They do internet sales in a first class manner. Everything is just right. Lots of feedback to the customer, they ship same day, they give out tracking numbers, everything is always in stock...... I had my goods in 48 hours. They are the model that internet businesses should follow.
TubeDepot is an easy place to do business. Its easy to parse through their website and find tubes or other parts. Their limited time free shipping offer was a clincher. They will respond to email. Id do business with them again without hesitation. You can find dependable merchants with lower prices but all-in-all TubeDepots prices are pretty good. Keep up the good work.
My transaction was a textbook example of what a web store should be all about. I found the site (actually, referred to it by a friend), found what I needed using a pleasant to look at and easy to use interface, and checked out. The tubes arrived exactly when I expected them to and they were exactly what I expected to receive. No hassles, no surprise, just performance that met my high standards... which overall EXCEEDED my expectations because of many prior disappointments with other vendors ...
Terrific prices and service! Great place to do business.
Ill definitely order again!
Great shopping experience. Quick delivery.
I was flabbergasted by the service and follow-up. I do not give excellent ratings lightly. tubedepot.com deserves the praise.
A great company to deal with,they really care.
Very good prices and they understand the peculiarities of the amp I own. They set me up with a plug and play solution for my Mesa Boogie 400 Plus that was better quality for far less money than I would have faced dealing with Boogie.
We were very impressed with the price and then, the shipping, it was here in such short order !!! Needless to say, hubby was very hapy with his birthday gift !!
It is awsome to be able to purchase from an oseas merchant and trust that the goods will arrive....I have faith!
Am wearing my TD teeshirt wihth pride. Thanks!
Awesome shopping experience. Not only were these guys right there on price (none cheaper that I found), the order was easy to track, their emails to me were regular and timely, the product came in early and they even sent a free t-shirt with the order! My tubes will always come from Tube Depot now.
Fine customer service. A day afer the order, when I wanted to make a change, I e-mailed Tube Depot and they phoned me immediately (an international call) to make sure everything was in order. Excellent!
Pleased with service
Excellent service. Quick delivery. I havent had any need to contact customer service since everything went fine, so I cant review that.
They specialize in the most important tubes for amplifier builders & repairers and they have very good prices. They also have speakers and other parts for amp builders. Their strongest value is their tube line. Service-wise, they follow up to make sure you received everything OK. I will definitely buy from TubeDepot.com again.
They even called me to check that all was to my satisfaction! Excellent.
My experience with TubeDepot was a good one. I am a frequent user of services from eBay, Amazon and other online merchants and I rate TubeDepot as top notch. The parts I received were exactly as described and arrived well-packed and on time. Thanks and keep up the good work.
This is by far one of the best online purchasing experiences Ive had. The site is informative, the purchasing is simple, the speed of delivery was fast, and what can I say but I have never bought a tube at such a reasonable price and get a bonus to boot. Thanx again for such a great deal a great site!!!
Very good web site, easy to purchase, good prices, and fast shipment. Merchant also called after purchase to make sure everything was satisfactory with the transaction.
Very good company to deal with.
Excellent products at a great price. Fasst shipping and nice guys to work with.
Courteous, competent, and prompt tech support. Very fast (2-day) delivery free of charge. Will use them again in future.
Very customer friendly. I recieved responses to my questions within twenty-four hours. Package arrived in a very timly manner. Will use Tubedepot again.
Exceptionally fast and reliable service. Will definitely do business with Tubedepot at a later time. Highly recommended.
Thanks so much.
Excellent buying experience! Purchase made on line, site easy to navigate, tubes arrived via Fedex (free shipping from seller!) fast, well packaged. Received a follow-up call from the seller to assure I was happy with my purchase! First class customer service.Will use for any future tube purchases.
I live in France, tube depot is incredible. Quality tubes, half the price compared to the shops around here, and ultra fast shipping ! Thanks !
did everything to make my purchase right. excellent!
Well organized website. Easy to find what I was looking for. Very fast shipping. Delicate components were well packaged and arrived intact, which is important for vaccuum tubes. The complementary T-Shirt was a very nice touch.
Excellent shop ! Im in France and the international shipping is very fast for the price. Perfect Products, as describe. Thanks, will by again.
Wow, I was blown away by these guys! Their price was better than the competition, their website was fantastic with good pictures of the product. They even sent me a free t-shirt that I wasnt expecting, and called me some time later to be sure my order was satisfactory. I definitely bookmarked TubeDepot.com! Thanks, Rob
Free T-shirt with my tube purchase was really cool. Would definately purchase from them again.
Delivery was fast and accurrate. Got home one night and found a message left by TubeDepot wanting to make sure I was happy with the order. Nice touch !! This was a great first time experience with this merchant.
Prompt shipment with a courteous follow up telephone call to ensure all is well.
Perfect transaction, even threw in a t-shirt and called to make sure every thing was alright.
I was very impressed with this Tube Depot. I was amazed that they did a follow-up call to make sure that I was happy with my purchase - well done! This is the type of service that I have only seen and enjoyed from my Lexus Dealer. Keep up the great work, it does make a difference. Sincerely, Paul W. Sickles